Hotel Guest Services Concierge — Calls & Guest Care

Waldorf Astoria Kuwait; Ras Al Khaimah; Presencial; AED 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

110 nights travel perks

Paid parental leave

Crisis concierge

Mental health resources

Descripción de la vacante

Hilton in Ras Al Khaimah is seeking a Telephone Operator to manage all calls with courteous efficiency and deliver exceptional guest service. You will promote hotel services, provide facility information, and assist with reservations and business center needs.

The role requires excellent communication, strong guest-focused service, and flexibility to work rotating shifts, including nights and holidays. Join a globally recognized hospitality leader and help create memorable stays.

Formación

• Experience in a hotel, customer service, call center, or front office preferred.
• Excellent verbal communication and telephone etiquette with a strong commitment to guest service.
• Proficient in Microsoft Office and hotel PMS or telephone systems.
• Flexible to work rotating shifts, including nights, weekends, and holidays.

Responsabilidades

• Handle all incoming and outgoing calls accurately, courteously, and efficiently.
• Respond promptly to guest enquiries and requests, maintain guest privacy, resolve complaints.
• Provide accurate information on hotel facilities and assist with meeting room reservations.
• Maintain accurate records and ensure directories remain current.
• Comply with policies, health and safety standards, and report hazards or incidents promptly.

Conocimientos

Verbal communication

Telephone etiquette

Customer service

Hospitality experience

Herramientas

PMS/telephone systems

Microsoft Office

Descripción del empleo

Hilton in Ras Al Khaimah is seeking a Telephone Operator to manage all calls with courteous efficiency and deliver exceptional guest service. You will promote hotel services, provide facility information, and assist with reservations and business center needs.

The role requires excellent communication, strong guest-focused service, and flexibility to work rotating shifts, including nights and holidays. Join a globally recognized hospitality leader and help create memorable stays.