Guest Experience Phone Concierge

Waldorf Astoria Kuwait; Dubai; On-site; AED 33,000 - 67,000; Full time

Job summary

Hilton in Dubai is seeking a Telephone Operator to warmly handle guest calls and deliver memorable hospitality experiences. You will provide upbeat phone support, stay informed about hotel services, and use PBX and computer tools to support daily operations.

The role emphasizes professionalism, teamwork, and a proactive approach to guest needs, aligning with Hilton's guest-first standards and award-winning workplace culture.

Qualifications

• Experience in greeting and assisting guests over the phone.
• Ability to stay updated on hotel services and operations.
• Strong communication and professional/responsive demeanor.

Responsibilities

• Provide exceptional phone support with a friendly attitude.
• Maintain knowledge of hotel services, amenities, and operations.
• Relays accurate information to teams during emergencies.
• Utilize PBX and computer applications to support daily operations.

Skills

Phone support

Customer service

Communication skills

PBX system

Tools

PBX system

Computer applications

Job description

Hilton in Dubai is seeking a Telephone Operator to warmly handle guest calls and deliver memorable hospitality experiences. You will provide upbeat phone support, stay informed about hotel services, and use PBX and computer tools to support daily operations.

The role emphasizes professionalism, teamwork, and a proactive approach to guest needs, aligning with Hilton's guest-first standards and award-winning workplace culture.