Guest Communications Specialist

SO/ Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Job summary

SO/ Ras Al Khaimah is seeking a Guest Services Agent to handle guest calls and assist with inquiries at our luxury hotel in Ras Al Khaimah. You will route calls, relay messages, and manage wake-up calls with professionalism and courtesy.

The role emphasizes clear communication, accurate information sharing, and adherence to call-handling standards to ensure exceptional service and guest satisfaction.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or call handling preferred.
• Clear communication and telephone etiquette.
• Multitasking and problem-solving abilities.
• Familiarity with telecommunication systems.

Responsibilities

• Call Handling: Answer and route incoming calls promptly and professionally.
• Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery.
• Communication: Relay information to departments and staff accurately.
• Documentation: Maintain call logs and service requests.
• Support: Assist with emergency communication procedures.

Skills

Customer service

Communication

Telephone etiquette

Multitasking

Problem solving

Education

High School diploma or equivalent

Tools

Telecommunication systems

Job description

SO/ Ras Al Khaimah is seeking a Guest Services Agent to handle guest calls and assist with inquiries at our luxury hotel in Ras Al Khaimah. You will route calls, relay messages, and manage wake-up calls with professionalism and courtesy.

The role emphasizes clear communication, accurate information sharing, and adherence to call-handling standards to ensure exceptional service and guest satisfaction.