VIP Guest Concierge — Create Memorable Stays

Hilton; Ras Al Khaimah; On-site; AED 50,000 - 73,000; Full time

Job summary

Hilton Ras Al Khaimah is seeking a Personal Concierge Agent to greet guests, handle VIP requests, and ensure a memorable stay. You will build guest relationships, manage inquiries, and coordinate with hotel departments to fulfill needs and enhance satisfaction.

You’ll be the main contact for long-stay guests, resolve issues quickly, and promote hotel services while maintaining Hilton standards and the True Waldorf Service ethos.

Qualifications

• Ability to effectively deal with team members and guests who require high levels of patience and diplomacy to defuse anger and gather accurate information.

Responsibilities

• Meeting, greeting and directing Guests who enter the lobby area.

Skills

Patience

Diplomacy

Interpersonal skills

Communication

Tools

PMS software

Job description

Hilton Ras Al Khaimah is seeking a Personal Concierge Agent to greet guests, handle VIP requests, and ensure a memorable stay. You will build guest relationships, manage inquiries, and coordinate with hotel departments to fulfill needs and enhance satisfaction.

You’ll be the main contact for long-stay guests, resolve issues quickly, and promote hotel services while maintaining Hilton standards and the True Waldorf Service ethos.