Hotel Guest Communications Specialist

Confidential Company; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Confidential Company in Abu Dhabi is seeking a courteous Telephone Operator to join our hospitality team. You will handle calls, provide information on hotel services, direct inquiries to the right departments, and relay messages accurately.

Ideal candidates have strong English communication, a pleasant phone manner, and the ability to work under pressure in a fast-paced hotel environment. Basic computer skills are a plus.

Qualifications

• Experience in a similar role or customer service.
• Good communication skills in English.
• Pleasant voice and professional telephone etiquette.
• Ability to work under pressure in a fast-paced environment.
• Basic computer knowledge.

Responsibilities

• Handle all incoming and outgoing calls in a professional and timely manner
• Provide accurate information about hotel services and facilities
• Direct calls to appropriate departments efficiently
• Take and relay messages clearly and accurately
• Assist guests with inquiries, requests, and wake-up calls

Skills

Customer service

Communication

Telephone etiquette

Poise under pressure

Tools

Phone system

Job description

Confidential Company in Abu Dhabi is seeking a courteous Telephone Operator to join our hospitality team. You will handle calls, provide information on hotel services, direct inquiries to the right departments, and relay messages accurately.

Ideal candidates have strong English communication, a pleasant phone manner, and the ability to work under pressure in a fast-paced hotel environment. Basic computer skills are a plus.