Arabic-English Hotel Telephone Operator

Royal M Hotel By Gewan Abu Dhabi; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Royal M Hotel By Gewan Abu Dhabi is seeking a Telephone Operator who will manage all guest and internal calls, ensure prompt and professional service in Arabic and English, and support wake-up calls, guest requests, and urgent communications.

The ideal candidate has 1–2 years in a four- or five-star hotel, fluent in Arabic and English, with a clear telephone manner. Familiarity with PBX/VoIP systems and Opera PMS is a plus, and the role requires flexibility to work shifts.

Qualifications

• 1–2 years experience in a four- or five-star hotel.
• Fluency in Arabic and English, both spoken and written, is mandatory.
• Clear and professional telephone manner with strong listening skills.
• Familiarity with Opera PMS is an advantage.
• Ability to multitask and stay calm during high call volumes or emergencies.

Responsibilities

• Answer internal and external calls promptly using the approved hotel greeting and etiquette.
• Route calls accurately to guestrooms, departments and team members; take messages.
• Provide wake-up calls and handle urgent communications with accuracy.
• Maintain logs, verify handovers and protect guest confidentiality.

Skills

Arabic fluency

English fluency

Telephone etiquette

PBX/VoIP systems

Customer service

Message taking

Tools

Opera PMS

PBX/VoIP systems

Job description

Royal M Hotel By Gewan Abu Dhabi is seeking a Telephone Operator who will manage all guest and internal calls, ensure prompt and professional service in Arabic and English, and support wake-up calls, guest requests, and urgent communications.

The ideal candidate has 1–2 years in a four- or five-star hotel, fluent in Arabic and English, with a clear telephone manner. Familiarity with PBX/VoIP systems and Opera PMS is a plus, and the role requires flexibility to work shifts.