Guest Communications Operator – Dubai Hotel (On-site)

Accor Group; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Accor is seeking a professional Telephone Operator for its Dubai property to support guest services and hotel communications. You will handle incoming calls, connect guests to departments, and provide accurate information with a warm, efficient attitude.

The ideal candidate has at least 1 year in a similar role, strong English communication, and the ability to stay calm in a busy hotel environment. This is an on-site, full-time position in Dubai.

Qualifications

• High school diploma or equivalent.
• A hospitality qualification is an advantage.
• Minimum 1 year of experience in a similar role.
• Previous experience in a 4- or 5-star hotel is preferred.
• Familiarity with hotel telephone systems is preferred.
• Knowledge of Opera PMS is preferred.

Responsibilities

• Answer incoming telephone calls promptly, courteously and professionally.
• Handle internal and external calls according to established hotel standards.
• Transfer calls accurately to the appropriate departments or colleagues.
• Maintain a welcoming and professional tone during telephone conversations.
• Ensure callers receive clear and accurate information.
• Manage multiple incoming calls while maintaining service quality.
• Follow established telephone communication procedures.
• Respond to guest inquiries regarding hotel facilities and services.
• Provide accurate information about restaurants, outlets and operating hours.
• Assist guests with requests and direct inquiries to the relevant departments.
• Handle guest concerns and complaints professionally.
• Follow up on requests to support timely resolution.
• Maintain a helpful and positive attitude during every guest interaction.
• Promote available hotel facilities and services when appropriate.

Skills

Verbal communication

Telephone etiquette

Guest service

Multitasking

Professional demeanor

English proficiency

Education

High school diploma

Hospitality qualification (advantage)

Tools

Opera PMS

Hotel telephone systems

Job description

Accor is seeking a professional Telephone Operator for its Dubai property to support guest services and hotel communications. You will handle incoming calls, connect guests to departments, and provide accurate information with a warm, efficient attitude.

The ideal candidate has at least 1 year in a similar role, strong English communication, and the ability to stay calm in a busy hotel environment. This is an on-site, full-time position in Dubai.