Hospitality Telephone Operator — Guest Services

Salayel Hospitality; Abu Dhabi; Hybrid; AED 72,000 - 96,000; Full time

Benefits offered by this job

Competitive salary package

Professional work environment

Growth and development opportunities

Job summary

Salayel Hospitality in Abu Dhabi is seeking a courteous Telephone Operator to handle incoming and outgoing calls, provide accurate information on hotel services, and direct calls to the correct departments. The role requires a pleasant voice, strong English communication, and professional telephone etiquette.

You will assist guests with inquiries, requests, and wake-up calls while maintaining confidentiality and high service standards in a fast-paced environment.

Qualifications

• Previous experience in hospitality preferred.
• Excellent English communication skills.
• Pleasant voice and professional telephone etiquette.
• Ability to work under pressure in a fast-paced environment.
• Basic computer knowledge.

Responsibilities

• Handle all incoming and outgoing calls in a professional and timely manner.
• Provide accurate information about hotel services and facilities.
• Direct calls to appropriate departments efficiently.
• Take and relay messages clearly and accurately.
• Assist guests with inquiries, requests, and wake-up calls.
• Maintain a high level of confidentiality and service standards.

Skills

Excellent communication

Customer service

English proficiency

Telephone etiquette

Job description

Salayel Hospitality in Abu Dhabi is seeking a courteous Telephone Operator to handle incoming and outgoing calls, provide accurate information on hotel services, and direct calls to the correct departments. The role requires a pleasant voice, strong English communication, and professional telephone etiquette.

You will assist guests with inquiries, requests, and wake-up calls while maintaining confidentiality and high service standards in a fast-paced environment.