Hospitality Phone & Guest Services Specialist

Confidential; Abu Dhabi; On-site; AED 56,000 - 78,000; Full time

Job summary

Confidential in Abu Dhabi seeks a courteous Telephone Operator to join our hospitality team. You will handle all calls, provide information on hotel services, and direct calls to the right departments to ensure a smooth guest experience.

The role requires strong English communication, a professional telephone manner, and the ability to work under pressure in a fast-paced environment. Basic computer skills and a customer-focused mindset are essential.

Qualifications

• Experience in customer service or similar role
• Good English communication skills
• Polite telephone etiquette and professional demeanor
• Ability to handle high-pressure, fast-paced environments
• Confidentiality and service standards are important

Responsibilities

• Handle all calls professionally and promptly
• Provide accurate information about hotel services and facilities
• Direct calls to appropriate departments efficiently
• Take and relay messages clearly and accurately
• Assist guests with inquiries, requests, and wake-up calls
• Maintain confidentiality and service standards

Skills

Customer service

English fluency

Telephone etiquette

Communication skills

Confidentiality

Basic computer skills

Education

High school diploma

Job description

Confidential in Abu Dhabi seeks a courteous Telephone Operator to join our hospitality team. You will handle all calls, provide information on hotel services, and direct calls to the right departments to ensure a smooth guest experience.

The role requires strong English communication, a professional telephone manner, and the ability to work under pressure in a fast-paced environment. Basic computer skills and a customer-focused mindset are essential.