Hotel Front Desk & Guest Services Specialist

Arada; Sharjah; On-site; AED 24,000 - 60,000; Full time

Job summary

Arada in the United Arab Emirates seeks a friendly Telephone Operator to handle incoming and outgoing calls, route messages to the right departments, manage wake-up calls, and assist guests with information about facilities and local attractions, delivering service to the hotel’s standards.

You will work with front office, housekeeping and engineering to ensure smooth communication, guest satisfaction, and accurate record-keeping, including log maintenance.

Qualifications

• High school diploma or equivalent; hospitality training is an advantage
• 1–2 years of experience in hotel front office, call center, or guest services preferred
• Clear and pleasant telephone communication is essential
• English proficiency; knowledge of Arabic is a plus

Responsibilities

• Handle incoming and outgoing calls promptly and professionally
• Direct calls to appropriate departments or staff
• Manage wake-up calls and ensure timely execution
• Respond to guest inquiries, requests and complaints via telephone and follow up
• Provide accurate information about facilities, services and local attractions
• Relay messages accurately and maintain call logs and records
• Coordinate with front office, housekeeping, engineering and F&B as needed
• Monitor and report telephone system malfunctions

Skills

Clear telephone voice

Customer service

English proficiency

Arabic helpful

Education

High school diploma

Job description

Arada in the United Arab Emirates seeks a friendly Telephone Operator to handle incoming and outgoing calls, route messages to the right departments, manage wake-up calls, and assist guests with information about facilities and local attractions, delivering service to the hotel’s standards.

You will work with front office, housekeeping and engineering to ensure smooth communication, guest satisfaction, and accurate record-keeping, including log maintenance.