Guest Services Front Desk Telephone Operator

Rotana; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

Rotana is seeking a proactive Telephone Operator for our Dubai property. You will manage guest calls with professionalism, ensuring a memorable guest experience by coordinating with departments and maintaining accurate profiles.

Ideal candidates hold a hospitality diploma or degree, possess excellent English communication, and are comfortable with Opera PMS. You will work in a fast-paced, multicultural front office team under Rotana standards.

Qualifications

• Diploma/degree in hospitality or related field required or preferred.
• Excellent written and verbal English communication skills essential.
• Experience with Opera PMS is advantageous.

Responsibilities

• Answer guest calls professionally and warmly.
• Coordinate with hotel departments to ensure smooth service delivery.
• Respond to queries courteously and exceed guest expectations.
• Greet guests by name as per Rotana standards and maintain guest profiles.
• Keep up-to-date knowledge of hotel and local services and routes.
• Operate switchboard efficiently for internal and external calls.
• Take and relay messages accurately for guests and management.

Skills

Excellent English

Voice modulation

Computer literate

Opera knowledge

Customer focus

Education

Hospitality diploma/degree

Tools

Opera PMS

Job description

Rotana is seeking a proactive Telephone Operator for our Dubai property. You will manage guest calls with professionalism, ensuring a memorable guest experience by coordinating with departments and maintaining accurate profiles.

Ideal candidates hold a hospitality diploma or degree, possess excellent English communication, and are comfortable with Opera PMS. You will work in a fast-paced, multicultural front office team under Rotana standards.