Guest Experience Front Desk Specialist

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance

Job summary

Premier Inn Hotels LLC in Abu Dhabi is seeking a guest-focused receptionist to welcome visitors and assist guests through check-in and check-out, ensuring smooth service in a fast-paced environment.

With a keen eye for detail, you will manage payments, support accurate reports, and coordinate with other departments to meet guest expectations while maintaining a friendly, brand-aligned presence.

Qualifications

• Customer-oriented approach.
• Excellent communication skills.
• Strong attention to details.
• Flexible, agile and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive and excellent organizational skills.

Responsibilities

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest’s feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
• Ensure safety of all guests in line with the safety procedures and guideline.

Skills

Customer service

Excellent communication

Attention to detail

Teamwork

Organizational skills

Proactive

Job description

Premier Inn Hotels LLC in Abu Dhabi is seeking a guest-focused receptionist to welcome visitors and assist guests through check-in and check-out, ensuring smooth service in a fast-paced environment.

With a keen eye for detail, you will manage payments, support accurate reports, and coordinate with other departments to meet guest expectations while maintaining a friendly, brand-aligned presence.