Hotel Front Desk Agent - Guest Reception

Accor Group; Dubai; On-site; AED 42,000 - 54,000; Full time

Job summary

Accor invites applications for a Hotel Front Desk Agent aboard the QE2 in Dubai. You will welcome guests, handle check-in/check-out, manage reservations, allocate rooms and respond to inquiries with professionalism and a guest-first approach.

You will collaborate with Reservations, Sales and Housekeeping, maintain accurate records, and support daily reception operations while ensuring seamless guest experiences aboard the floating hotel.

Qualifications

• Experience in hotel reception in the United Arab Emirates is required.
• Fluent English and strong communication skills are essential.
• Proficiency with Opera PMS and MS applications is expected.

Responsibilities

• Welcome arriving guests in a professional manner and manage check-in/check-out.
• Respond to guest inquiries and provide information about hotel services.
• Coordinate with Reservations, Sales and Housekeeping on guest requests.
• Maintain accurate guest and reservation records and monitor occupancy.
• Prepare occupancy reports and daily Front Office updates.
• Communicate effectively with guest and hotel staff to ensure smooth operations.

Skills

Communication skills

Organizational skills

Tools

Opera PMS

Microsoft Office

Job description

Hotel Front Desk Agent - Guest Reception Job Snapshot - Role: Hotel Front Desk Agent - Location: Dubai, United Arab Emirates - Industry: Hospitality - Function: Front Desk-Reception - Experience: Previous hotel reception experience in the UAE required; duration not specified - Job Type: Full Time - Work Arrangement: On-site Position Overview Accor is seeking a professional and guest-focused Hotel Front Desk Agent to join the Queen Elizabeth 2 (QE2), a distinctive floating hotel and lifestyle destination in Dubai, United Arab Emirates. In this role, you will welcome guests, manage check-in and check-out procedures, handle reservations, coordinate room allocations and respond to guest inquiries. You will also prepare occupancy and arrival reports, maintain accurate information in Opera PMS and work with hotel departments to support efficient reception operations. The position requires previous hotel reception experience in the UAE, proficiency in Opera and Microsoft applications, fluency in English and strong communication and organizational skills.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Hospitality
• Function: Front Desk-Reception
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities Guest Reception and Front Desk Operations

• Welcome arriving guests in a friendly and professional manner.
• Manage guest check-in and check-out procedures using Opera PMS.
• Respond to guest inquiries and provide information about hotel services.
• Answer incoming telephone calls and direct inquiries appropriately.
• Assist guests with requests during their stay.
• Monitor guest requirements and coordinate suitable assistance.
• Maintain professional communication with guests and colleagues.
• Support efficient daily reception operations.

Reservations and Room Allocation

• Provide guests with information about hotel room rates and available services.
• Create, confirm and cancel reservations as required.
• Check room availability and maintain accurate reservation information.
• Review and manage room allocations.
• Coordinate room availability with the Reservations department.
• Support efficient room inventory management.
• Communicate relevant room allocation information to hotel colleagues.

Occupancy Monitoring and Reporting

• Review daily hotel occupancy information.
• Prepare occupancy reports and guest-related records.
• Maintain daily group arrival reports.
• Prepare and update individual guest arrival reports.
• Monitor room availability and relevant occupancy changes.
• Provide accurate occupancy information to the appropriate departments.
• Support daily Front Office reporting requirements.

Guest Requests and Departmental Coordination

• Coordinate with Reservations, Sales and Housekeeping regarding guest requirements.
• Communicate guest requests to the appropriate departments.
• Follow up on requests requiring additional assistance.
• Work with the Concierge team to support guest services.
• Maintain effective communication with operational colleagues.
• Assist in resolving routine guest concerns.
• Support a welcoming and organized guest experience.

Guest Account and Credit Monitoring

• Review daily guest credit limit reports.
• Identify account information requiring attention.
• Communicate relevant credit limit matters through established hotel procedures.
• Maintain accuracy when handling guest account information.
• Support Front Office procedures relating to guest accounts and room availability.

Key Control and Safe Deposit Services

• Follow established hotel key control policies.
• Maintain compliance with guest key handling procedures.
• Manage guest safe deposit boxes according to hotel requirements.
• Follow applicable procedures when assisting guests with safe deposit services.
• Maintain appropriate care and confidentiality when handling guest property.

Emergency Awareness and Hotel Procedures

• Maintain knowledge of hotel emergency procedures.
• Follow established Front Office operating requirements.
• Respond appropriately to guest requests requiring urgent assistance.
• Coordinate with relevant hotel personnel when necessary.
• Support safe and orderly reception operations.

Required Qualifications and Experience

Professional Experience

• Previous work experience as a Hotel Front Desk Agent, Receptionist or in a similar position in the United Arab Emirates.
• Familiarity with hotel reception operations.
• Experience handling guest arrivals, departures and inquiries.
• Understanding of room reservations and Front Office procedures.

Technical Skills

• Proficiency in Opera Property Management System.
• Proficiency in Microsoft applications.
• Ability to maintain accurate guest and reservation records.
• Familiarity with occupancy reporting and room allocation procedures.

Communication and Language Skills

• Fluency in English.
• Additional language skills are an advantage.
• Excellent communication skills.
• Professional approach to guest interactions.
• Ability to respond clearly to inquiries and requests.

Organizational Skills

• Excellent organizational abilities.
• Attention to detail when handling guest records and reservations.
• Ability to coordinate activities with different hotel departments.
• Professional and courteous approach to daily responsibilities.
• Ability to manage reception tasks efficiently.

Working at Queen Elizabeth 2

The Queen Elizabeth 2 is a historic ocean liner transformed into a floating hotel and lifestyle destination. Celebrating its British maritime heritage, the property offers 447 distinctive rooms, dining experiences and an atmosphere shaped by its history at sea. As a Hotel Front Desk Agent, you will contribute to the guest experience by providing a professional welcome, supporting efficient reception procedures and coordinating guest services throughout each stay. You will work with colleagues from several hotel departments to maintain accurate information, manage daily Front Office activities and help guests enjoy their time aboard the QE2.

About Accor

Accor is an international hospitality group with a diverse portfolio of hotels and lifestyle destinations. The group emphasizes professional service, teamwork and responsible hospitality. Accor encourages colleagues to contribute their skills, develop professionally and support memorable guest experiences through attentive and welcoming service.