Front Desk Agent - Hotel Guest Services

Accor Group; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Accor's QE2 in Dubai is seeking a Front Desk Agent to welcome guests, manage arrivals and departures, and coordinate with Reservations, Sales, Housekeeping and Concierge for a seamless stay. The ideal candidate has UAE front desk experience, proficiency in Opera PMS, strong guest service and English language skills, with additional language ability considered an advantage.

This full-time position offers exposure to an international hotel environment and daily Front Office operations under

Qualifications

• Previous UAE front desk experience required.
• Proficiency in Opera PMS and room allocation processes.
• Strong guest service skills and fluent English; additional languages a plus.

Responsibilities

• Welcome and assist guests during check-in/check-out using Opera PMS.
• Coordinate with Reservations, Sales, Housekeeping and Concierge for room status.
• Maintain accurate guest profiles and occupancy reports for Front Office.
• Respond to guest inquiries, provide information on facilities, rates and options.
• Ensure security procedures for keys, guest privacy, and financial transactions.

Skills

Front Desk-Reception

Opera PMS

Front Office operations

Guest check-in

Guest check-out

Reservations

Room allocation

Occupancy reporting

Customer service

English proficiency

Tools

Opera PMS

Microsoft Office

Job description

Front Desk Agent - Hotel Guest Services Job Snapshot Role: Front Desk Agent - Hotel Guest Services Location: Dubai, United Arab Emirates Industry: Hospitality Function: Front Desk-Reception Experience: Previous UAE hotel front desk experience Job Type: Full-time

Position Overview Front Desk Agent - Hotel Guest Services in Dubai, United Arab Emirates is a Hospitality opportunity for an experienced hotel professional skilled in guest reception, Opera property management systems, room allocation, reservations, occupancy reporting, and daily Front Office operations. Accor is hiring a Front Desk Agent for the Queen Elizabeth 2 (QE2), where the successful candidate will welcome guests, manage arrivals and departures, handle reservations and inquiries, and coordinate closely with hotel departments to deliver a smooth and memorable stay. The position combines personalized guest service with room inventory management, reservation support, daily reporting, key control, credit monitoring, and operational communication across Reservations, Sales, Housekeeping, Concierge, and Front Office teams.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: 3500-5500
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Role Context

The Front Desk Agent is one of the primary points of contact throughout the guest journey, managing important interactions from initial inquiries and arrival through departure. At the QE2, the role requires strong attention to guest needs while supporting the operational requirements of a distinctive floating hotel and lifestyle destination. Accurate room allocation, timely updates in Opera, effective communication with other hotel departments, and careful handling of reservations and guest accounts all contribute to occupancy performance, smooth operations, and higher guest satisfaction.

Key Responsibilities

• Welcome and greet arriving guests in a professional and courteous manner.


• Process guest check-ins and check-outs accurately using the Opera property management system.


• Verify reservation details, room assignments, guest information, and stay requirements during registration.


• Monitor daily hotel occupancy and remain informed about current and expected room availability.


• Coordinate with Reservations, Sales, and Housekeeping to maintain accurate room status information.


• Review and manage room allocations based on operational requirements and guest needs.


• Prepare daily occupancy reports and relevant guest information for Front Office operations.


• Maintain accurate individual and group arrival reports.


• Answer guest inquiries and provide clear information about hotel facilities, services, rates, and available options.


• Handle incoming telephone calls professionally and direct inquiries to the appropriate department when required.


• Manage guest requests and coordinate timely follow-up with relevant hotel teams.


• Create new reservations and process confirmations or cancellations when required.


• Explain room rates, hotel services, and reservation conditions accurately.


• Maintain current guest profiles and reservation information in Opera.


• Monitor group arrivals and ensure Front Office teams are prepared for expected check-ins.


• Coordinate room readiness with Housekeeping before guest arrival.


• Work closely with Concierge colleagues to support transportation, information, and other guest service requirements.


• Follow all hotel room key control procedures to protect guest security.


• Manage safe deposit boxes according to established hotel policies and security standards.


• Review credit limit reports daily and follow established procedures for accounts requiring attention.


• Maintain awareness of room inventory to support efficient allocation and occupancy.


• Assist with resolving routine guest concerns and escape complex matters to the appropriate supervisor.


• Maintain accurate Front Office reports, records, and operational documentation.


• Protect guest privacy and handle personal information confidentially.


• Communicate important guest and operational information during shift handovers.


• Maintain awareness of emergency, fire, safety, and security procedures.


• Support smooth coordination between Front Office, Housekeeping, Reservations, Sales, and Concierge.


• Maintain professional grooming and conduct appropriate to an international hotel environment.


• Perform additional Front Office duties according to operational requirements.

Ideal Profile

• Previous UAE experience as a Hotel Front Desk Agent, Receptionist, Guest Service Agent, or in a similar Front Office role.


• Practical experience handling guest arrivals and departures.


• Proficiency in Opera property management system.


• Working knowledge of Microsoft applications.


• Familiarity with hotel reservations, room allocation, occupancy reporting, and guest profile management.


• Strong guest service and interpersonal skills.


• Excellent communication and organizational ability.


• Fluent written and spoken English.


• Additional language proficiency is an advantage.


• Able to respond calmly and professionally to guest inquiries and service issues.


• Strong attention to detail when processing guest records, reservations, and payment-related information.


• Comfortable working with Front Office reports and daily operating information.


• Able to coordinate effectively with Housekeeping, Reservations, Sales, and Concierge.


• Good awareness of guest confidentiality and room key security.


• Able to remain organized while handling several guest requests and operational priorities simultaneously.


• Professional appearance and service approach suited to a Hospitality environment.

Skills Set

• Front Desk-Reception


• Opera PMS


• Front Office operations


• Guest check-in


• Guest check-out


• Guest registration


• Room allocation


• Room inventory


• Hotel reservations


• Reservation confirmations


• Reservation cancellations


• Occupancy monitoring


• Occupancy reporting


• Guest arrival reports


• Group arrivals


• Guest inquiries


• Telephone handling


• Guest request management


• Customer service


• Room key control


• Safe deposit box procedures


• Credit limit reports


• Housekeeping coordination


• Reservations coordination


• Sales coordination


• Concierge coordination


• Emergency procedures


• Guest confidentiality


• Front Office reporting


• Shift handover


• Microsoft applications

Why Join Us

This opportunity provides Front Office experience within one of Dubai 's most distinctive Hospitality destinations. Working aboard the QE2 gives professionals exposure to an international guest base while developing practical skills in Opera, reservations, room inventory, guest relations, occupancy monitoring, and interdepartmental coordination. The position also offers a strong foundation for career progression into Guest Relations, Front Office supervision, Reservations, Duty Management, or broader Rooms Division roles within Accor 's international hospitality network.

About the Company

Accor is a global hospitality group operating a diverse portfolio of hotels, resorts, and distinctive hospitality destinations across international markets. Through properties such as the Queen Elizabeth 2 in Dubai, Accor combines established hotel service standards with unique guest experiences while providing hospitality professionals with opportunities to develop their skills and grow within an international network.