Door Attendant - QE2 Hotel Dubai by Accor - Dubai, UAE

Accor Group; Dubai; On-site; AED 39,060 - 61,380; Full time

Benefits offered by this job

Development opportunities

Unique hotel environment

Diverse, service-driven team

Job summary

Accor Group is seeking a Door Attendant for the QE2 Hotel in Dubai. In this role, you will greet guests and assist with arrivals and departures, ensuring a smooth guest experience.

The ideal candidate will possess excellent presentation and communication skills, with a strong commitment to hospitality. This position offers full-time hours at a unique floating hotel, providing an opportunity to be part of a prestigious hospitality brand.

Qualifications

• Strong passion for guest service and hospitality.
• Excellent presentation, communication, and interpersonal skills.
• Highly organized, reliable, and able to remain calm under pressure.

Responsibilities

• Welcome guests courteously and assist them in and out of vehicles.
• Maintain knowledge of hotel facilities and city happenings.
• Respond positively to guest inquiries and assist with luggage.

Skills

Guest service passion

Presentation skills

Communication skills

Interpersonal skills

Problem-solving

Job description

Position Overview

The Door Attendant role at the iconic QE2 Hotel Dubai delivers a warm first impression by welcoming guests, assisting with arrivals and departures, and ensuring safe, courteous, and efficient guest flow at the hotel entrance, in line with Accor service standards and British heritage hospitality.

Job Details

• Country: UAE
• City: Dubai
• Industry: Hospitality
• Function: Guest Services-Concierge
• Salary: 3500-5500 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Role Summary

The Door Attendant is responsible for greeting guests, assisting with vehicles and luggage, coordinating with valet and security teams, and providing accurate information about hotel facilities and activities, ensuring a seamless and memorable guest experience from arrival to departure.

Key Responsibilities

• Welcome guests courteously and assist them in and out of vehicles, offering special support to children, elderly, and guests with disabilities
• Inform guests of parking and valet procedures and assist valet parkers with ticket issuance
• Direct traffic at hotel driveways to ensure smooth flow and maximum safety
• Coordinate closely with Security to enforce safety and access procedures
• Handle guest luggage promptly and professionally using safe handling techniques
• Deputize for Bellmen when required, assisting with retrieving and loading guest items
• Lift, carry, and transport luggage using bell carts between vehicles and lobby areas
• Ensure luggage is loaded and unloaded to and from the correct vehicle, reconfirming counts with guests before departure
• Respond positively and professionally to guest inquiries
• Maintain knowledge of hotel facilities, promotions, and city happenings to provide accurate information
• Report Lost and Found items in accordance with hotel procedures
• Follow all departmental policies, service standards, and safety guidelines
• Perform additional duties as assigned to support guest service operations

Ideal Profile

• Strong passion for guest service and hospitality
• Excellent presentation, communication, and interpersonal skills
• Highly organized, reliable, and able to remain calm under pressure
• Strong problem‑solving abilities with attention to detail
• Ability to work cohesively within a team and across departments
• Physically able to handle luggage and perform active duties safely

Why Join Us

• Work at the legendary QE2, Dubai's only floating hotel and a unique heritage destination
• Be part of Accor's global hospitality network with development opportunities
• Deliver memorable first and last impressions for guests from around the world
• Join a diverse, service‑driven team in a distinctive hotel environment

About the Company

The Queen Elizabeth II Hotel Dubai is part of Accor's global hospitality portfolio. Permanently docked at Port Rashid, the QE2 blends rich maritime history with modern comfort, offering guests a truly unique stay experience while providing team members with the opportunity to be part of a landmark destination in Dubai.