Restaurant Hostess - Guest Services

Accor Group; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Accor is seeking a Restaurant Hostess - Guest Services in Dubai, United Arab Emirates to support restaurant operations aboard the Queen Elizabeth 2 (QE2). The role provides the first point of contact for dining guests, creating a welcoming arrival experience while managing reservations, waiting lists, table allocation, telephone enquiries, dietary information, and billing activities.

The successful candidate will maintain attentive service throughout the guest journey, coordinating handovers

Qualifications

• At least 1 year of experience in a similar role.
• Hospitality background is preferred.
• Proficiency in Micros.
• Fluency in English.
• Additional language skills are an advantage.

Responsibilities

• Welcome guests warmly upon arrival and create a positive first impression.
• Inform guests of expected waiting times and maintain an accurate waiting list.
• Enter and manage guest information through the relevant computer system.
• Escort guests to their allocated tables and provide a courteous farewell when they leave.
• Inform guests about current promotions and introduce the team member responsible for serving them.
• Support a smooth handover between reception and restaurant service staff.
• Answer incoming restaurant telephone calls and provide appropriate assistance.
• Manage reservation details through the restaurant reservation system.
• Coordinate table allocation according to reservations and operational requirements.
• Record and communicate guest dietary requirements accurately.
• Verify orders and calculate applicable charges for takeaway orders.
• Process payments by validating credit charges, accepting approved payment methods, and handling currency.
• Support accurate billing and other guest-related restaurant transactions.

Skills

English fluency

Hospitality background

Guest service

Reservation management

Tools

Micros

Job description

Restaurant Hostess - Guest Services Job Snapshot Role: Restaurant Hostess - Guest Services Location: Dubai, United Arab Emirates Industry: Hospitality Function: Host-Hostess Experience: At least 1 year of experience in a similar role Job Type: Full Time Position Overview Accor is seeking a Restaurant Hostess - Guest Services in Dubai, United Arab Emirates to support restaurant operations aboard the Queen Elizabeth 2 (QE2). The role provides the first point of contact for dining guests, creating a welcoming arrival experience while managing reservations, waiting lists, table allocation, telephone enquiries, dietary information, and billing activities. This opportunity requires a calm and courteous hospitality professional who can maintain attentive service throughout the guest journey.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Host-Hostess Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

Job Description As a Restaurant Hostess, you will help create a positive first and lasting impression for guests visiting the restaurant. From welcoming and seating guests to coordinating reservations and supporting billing, the position contributes to smooth restaurant operations and consistent service standards.

Key Responsibilities

• - Welcome guests warmly upon arrival and create a positive first impression.
• - Inform guests of expected waiting times and maintain an accurate waiting list.
• - Enter and manage guest information through the relevant computer system.
• - Escort guests to their allocated tables and provide a courteous farewell when they leave.
• - Inform guests about current promotions and introduce the team member responsible for serving them.
• - Support a smooth handover between reception and restaurant service staff.
• - Answer incoming restaurant telephone calls and provide appropriate assistance.
• - Manage reservation details through the restaurant reservation system.
• - Coordinate table allocation according to reservations and operational requirements.
• - Record and communicate guest dietary requirements accurately.
• - Verify orders and calculate applicable charges for takeaway orders.
• - Process payments by validating credit charges, accepting approved payment methods, and handling currency.
• - Support accurate billing and other guest-related restaurant transactions.

Qualifications and Skills

• - At least 1 year of experience in a similar role.
• - Hospitality background is preferred.
• - Proficiency in Micros.
• - Fluency in English.
• - Additional language skills are an advantage.
• - Ability to remain focused on guest requirements in a busy restaurant environment.
• - Calm, courteous, and professional approach to guest interactions.
• - Ability to manage reservations, table allocation, dietary information, and billing accurately.

About Queen Elizabeth 2

About Queen Elizabeth 2 Queen Elizabeth 2 (QE2) is an ocean liner operating as a floating hotel and lifestyle destination. Reflecting its British maritime heritage, the property features 447 distinctive rooms along with dining and hospitality experiences for an international guest audience.