Assistant Front Office Manager - Accor QE2 - Dubai, UAE

Accor Group; Dubai; On-site; AED 78,120 - 100,440; Full time

Benefits offered by this job

Opportunity to work at an iconic floating hotel

Career growth opportunities within Accor

Job summary

Accor Group is seeking an Assistant Front Office Manager in Dubai to supervise front office operations at the QE2. The ideal candidate will support the Front Office Manager, ensuring excellent guest service and maximizing occupancy and revenue in a luxury hotel environment.

This role offers opportunities for professional growth within a renowned hospitality group, providing a dynamic workplace focused on service excellence and guest recognition.

Qualifications

• Strong knowledge of front office operations within a luxury hotel environment.
• Proven leadership, communication, and organizational skills.
• Flexible management approach with a proactive, service-driven mindset.

Responsibilities

• Supervise front office teams to ensure personalized guest service.
• Support the Front Office Manager in operational responsibilities.
• Maximize occupancy and revenue while maintaining brand standards.

Skills

Knowledge of front office operations

Leadership skills

Communication skills

Organizational skills

Ability to manage multicultural teams

Tools

Opera Property Management System

Job description

Position Overview

Assistant Front Office Manager role in Dubai supporting QE2 Accor operations, responsible for supervising front office activities, enhancing guest recognition, and driving occupancy, revenue, and service excellence within a luxury hospitality environment.

Job Details

• Country: UAE
• City: Dubai
• Industry: Hospitality
• Function: Hotel Management
• Salary: 7000-9000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Supervise front office teams to ensure prompt, courteous, and personalized guest service
• Support the Front Office Manager in daily operational and administrative responsibilities
• Ensure appropriate recognition and special attention for repeat guests and VIPs
• Control room availability, room types, rate categories, and accuracy of room inventory
• Maximize occupancy, revenue, and average daily rate while maintaining brand standards
• Coordinate closely with Housekeeping to ensure room readiness and quality compliance
• Liaise with the Executive Housekeeper to deliver special guest requests and amenities
• Ensure compliance with credit policies and coordinate with Finance on credit procedures
• Maintain working knowledge of system recovery processes and front office reporting tools
• Interpret operational reports and compile statistics to track front office performance
• Approve upgrades and special amenities in the absence of the Front Office Manager
• Build strong inter-departmental relationships to support seamless guest experiences
• Conduct regular inspections of lobby, reception, cashier desks, and selected VIP rooms
• Prepare staff schedules and vacation plans based on occupancy forecasts and group movements
• Enforce staff conduct, appearance, hygiene, and uniform standards
• Collaborate with People and Culture to support productivity and team development
• Support departmental budgeting and cost control initiatives with Finance
• Ensure compliance with occupational health, safety, and hotel policies

Ideal Profile

• Strong knowledge of front office operations within a luxury hotel environment
• Experience with Opera Property Management System is preferred
• Proven leadership, communication, and organizational skills
• Ability to manage and motivate multicultural teams
• Flexible management approach with a proactive, service-driven mindset
• High integrity, professionalism, and commitment to continuous improvement

Why Join Us

• Opportunity to work at an iconic floating hotel and lifestyle destination
• Leadership role within a globally recognized hospitality group
• Dynamic environment focused on service excellence and guest recognition
• Career growth opportunities within Accor's international portfolio

About the Company

Queen Elizabeth 2 is an iconic ocean liner transformed into a distinctive floating hotel and lifestyle destination in Dubai, operating under the Accor network. Celebrated for its British maritime heritage, QE2 offers unique accommodations, dining experiences, and immersive storytelling while upholding Accor's commitment to service excellence, responsible hospitality, and professional development.