Guest Relations Officer / Receptionist

AccorHotels Middle East; Abu Dhabi; On-site; AED 36,000 - 84,000; Full time

Job summary

The QE2 is seeking a professional Front Desk Agent in Abu Dhabi to welcome guests and coordinate with reservations, sales and housekeeping using the Opera system. The role focuses on smooth check-in/check-out, guest satisfaction, and accurate occupancy reporting.

You will assist with reservations, room allocations, rate information and concierge services while maintaining security standards. English fluency and strong communication are essential.

Qualifications

• Experience as Front Desk Agent or Receptionist in UAE.
• Proficiency in Opera and Microsoft.
• Fluency in English; additional languages are a plus.
• Excellent communication and organizational skills.

Responsibilities

• Monitor occupancy and coordinate with reservations, sales and housekeeping for guest satisfaction.
• Greet guests, manage requests, and handle inquiries and calls.
• Check in/out guests using Opera system.
• Prepare occupancy and guest reports daily.
• Maintain group and individual arrival lists.
• Explain rates and services; create/cancel/confirm reservations.
• Check room allocations and manage allocations.
• Ensure key control policies and manage safe deposit boxes.
• Assist concierge with guest services and monitor safety procedures.

Skills

Fluent English

Communication skills

Organizational skills

Tools

Opera

Microsoft

Job description

Job description

Company Description

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Job Description

• Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
• Manage and greet all guests, monitor and resolve all requests.
• Perform check IN/OUT of guests using Opera system.
• Welcome and greet guests, answer inquiries and incoming calls.
• Prepare occupancy and guests report
• Maintain group and individual arrival report daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Check and manage room allocation.
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
• Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role in UAE.
• Proficiency in Opera and Microsoft
• Fluency in English; additional languages are a plus
• Excellent communication and organizational skills