Guest Relations Officer / Receptionist

Accor; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Accor's QE2, the legendary floating hotel in Dubai, seeks a friendly Front Desk Agent to welcome guests and manage reservations. You will perform check-in/out via Opera, greet guests, answer inquiries, and coordinate with reservations, sales and housekeeping to ensure top guest satisfaction.

Ideal candidates have prior front desk experience in UAE hospitality, are fluent in English with excellent communication and organizational skills, and proficient with Opera and Microsoft Office.

Qualifications

• Experience as a Front Desk Agent/Receptionist or similar role in UAE.
• Fluency in English; additional languages are a plus.
• Excellent communication and organizational skills.
• Proficiency with Opera and Microsoft Office.

Responsibilities

• Evaluate occupancy status daily and coordinate with reservations, sales and housekeeping to maintain guest satisfaction.
• Manage and greet guests, monitor and resolve requests.
• Perform check-in/check-out of guests using Opera system.
• Welcome guests, answer inquiries and handle incoming calls.
• Prepare occupancy and guest reports; maintain arrival reports.
• Inform guests of rates and services; create/cancel/confirm reservations.
• Check and manage room allocation.
• Ensure compliance with key control policies and manage safe deposit boxes.

Skills

Communication

Organization

Guest service

English fluency

Tools

Opera

Microsoft Office

Job description

Company Description

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Job Description

• Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
• Manage and greet all guests, monitor and resolve all requests.
• Perform check IN/OUT of guests using Opera system.
• Welcome and greet guests, answer inquiries and incoming calls.
• Prepare occupancy and guests report
• Maintain group and individual arrival report daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Check and manage room allocation.
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
• Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role in UAE.
• Proficiency in Opera and Microsoft
• Fluency in English; additional languages are a plus
• Excellent communication and organizational skills