Guest Experience Specialist — Front Desk (Dubai)

Accor Group; Dubai; On-site; AED 42,000 - 54,000; Full time

Job summary

Accor invites applications for a Hotel Front Desk Agent aboard the QE2 in Dubai. You will welcome guests, handle check-in/check-out, manage reservations, allocate rooms and respond to inquiries with professionalism and a guest-first approach.

You will collaborate with Reservations, Sales and Housekeeping, maintain accurate records, and support daily reception operations while ensuring seamless guest experiences aboard the floating hotel.

Qualifications

• Experience in hotel reception in the United Arab Emirates is required.
• Fluent English and strong communication skills are essential.
• Proficiency with Opera PMS and MS applications is expected.

Responsibilities

• Welcome arriving guests in a professional manner and manage check-in/check-out.
• Respond to guest inquiries and provide information about hotel services.
• Coordinate with Reservations, Sales and Housekeeping on guest requests.
• Maintain accurate guest and reservation records and monitor occupancy.
• Prepare occupancy reports and daily Front Office updates.
• Communicate effectively with guest and hotel staff to ensure smooth operations.

Skills

Communication skills

Organizational skills

Tools

Opera PMS

Microsoft Office

Job description

Accor invites applications for a Hotel Front Desk Agent aboard the QE2 in Dubai. You will welcome guests, handle check-in/check-out, manage reservations, allocate rooms and respond to inquiries with professionalism and a guest-first approach.

You will collaborate with Reservations, Sales and Housekeeping, maintain accurate records, and support daily reception operations while ensuring seamless guest experiences aboard the floating hotel.