Guest Experience Concierge - Front Desk & Reservations

Accor; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Accor's QE2, the legendary floating hotel in Dubai, seeks a friendly Front Desk Agent to welcome guests and manage reservations. You will perform check-in/out via Opera, greet guests, answer inquiries, and coordinate with reservations, sales and housekeeping to ensure top guest satisfaction.

Ideal candidates have prior front desk experience in UAE hospitality, are fluent in English with excellent communication and organizational skills, and proficient with Opera and Microsoft Office.

Qualifications

• Experience as a Front Desk Agent/Receptionist or similar role in UAE.
• Fluency in English; additional languages are a plus.
• Excellent communication and organizational skills.
• Proficiency with Opera and Microsoft Office.

Responsibilities

• Evaluate occupancy status daily and coordinate with reservations, sales and housekeeping to maintain guest satisfaction.
• Manage and greet guests, monitor and resolve requests.
• Perform check-in/check-out of guests using Opera system.
• Welcome guests, answer inquiries and handle incoming calls.
• Prepare occupancy and guest reports; maintain arrival reports.
• Inform guests of rates and services; create/cancel/confirm reservations.
• Check and manage room allocation.
• Ensure compliance with key control policies and manage safe deposit boxes.

Skills

Communication

Organization

Guest service

English fluency

Tools

Opera

Microsoft Office

Job description

Accor's QE2, the legendary floating hotel in Dubai, seeks a friendly Front Desk Agent to welcome guests and manage reservations. You will perform check-in/out via Opera, greet guests, answer inquiries, and coordinate with reservations, sales and housekeeping to ensure top guest satisfaction.

Ideal candidates have prior front desk experience in UAE hospitality, are fluent in English with excellent communication and organizational skills, and proficient with Opera and Microsoft Office.