Hostess - Food & Beverage

Anantara; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking dedicated team members to ensure exceptional guest service and operational efficiency. Responsibilities include greeting guests, maintaining a welcoming atmosphere, and adhering to hotel policies. Applicants should have a High School diploma and at least a year of relevant experience in a luxury setting. Excellent communication and teamwork skills are essential for this role, which involves direct interaction with guests to enhance their dining experience.

Qualifications

• At least 1 year of previous experience in a similar position.
• Luxury hotel experience is necessary.
• Passion for providing excellent service.

Responsibilities

• Work as a team to ensure timely service and smooth operations.
• Greet and seat guests in a welcoming manner.
• Maintain professional telephone etiquette.

Skills

Excellent communication skills

Team player

Customer service orientation

Adaptability

Education

High School diploma

Job description

Job Description

• To work as a team with colleagues, to ensure timely service and a smooth running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner
• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean and fully set up before any guests are seated at the table.
• To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.
• Pitch in and help in service whenever the need arises
• Work in a Cashier function and closing tables.

Qualifications

• High School diploma
• Previous experience in same positionfor at least 1 year.
• Luxury hotel experience is a must
• Passion for excellent service
• Excellent team player and great communication skills

Additional Information

Relocate to remote area