Hostess - Accor Hotels Dubai

Accor Group; Dubai; On-site; AED 100,440 - 133,920; Full time

Benefits offered by this job

Employee benefit card with global Accor discounts

Career development programs

Supportive work environment

Job summary

Accor Group is hiring a Hostess for their restaurant in Dubai. The role involves greeting guests, managing reservations, and ensuring excellent service. Successful candidates will have prior experience in luxury settings and strong communication skills.

We offer a monthly salary range of 9,000 – 12,000 AED along with employee benefits and growth opportunities within the global Accor network.

Qualifications

• Previous experience as a hostess in a luxury restaurant or hotel.
• Strong interpersonal skills with fluency in English.
• Professional appearance and confidence in demeanor.
• Ability to handle busy service hours gracefully.
• Flexibility to work different shifts, weekends, and holidays.

Responsibilities

• Welcome and greet guests warmly upon arrival.
• Manage reservations and table assignments efficiently.
• Assist in organizing special events or VIP bookings.
• Maintain compliance with hygiene and safety standards.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking skills

Knowledge of local attractions

Job description

Role Summary

Hostess is the first point of contact for guests in the restaurant, responsible for greeting and seating guests, managing reservations, and coordinating with service staff to deliver seamless and memorable dining experiences. The position requires excellent communication skills, a professional appearance, and a warm, engaging personality.

Salary: 9,000 – 12,000 AED monthly.

Key Responsibilities

• Welcome and greet guests warmly upon arrival, ensuring a friendly and professional first impression.
• Manage reservations, table assignments, and waiting lists efficiently using restaurant systems.
• Maintain a tidy and organized reception and waiting area at all times.
• Communicate with servers and kitchen staff to ensure smooth service flow.
• Provide guests with information about menu items, promotions, and special events.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Anticipate guest needs and personalize service to enhance satisfaction.
• Assist in organizing and managing special events or VIP bookings.
• Promote hotel and restaurant offerings to increase guest engagement and revenue.
• Ensure compliance with hygiene, safety, and health standards.
• Keep up-to-date with local attractions, dining trends, and cultural activities to assist guests.
• Record guest preferences and feedback for future visits.
• Support colleagues and other departments when necessary to maintain smooth operations.

Candidate Requirements

• Previous experience as a hostess, concierge, or guest service professional in a luxury restaurant or hotel.
• Strong interpersonal and communication skills with fluency in English; additional languages are an advantage.
• Professional appearance and confident demeanor.
• Excellent organizational and multitasking skills.
• Friendly, positive, and approachable personality with a passion for guest service.
• Ability to handle busy service hours and high-pressure situations gracefully.
• Knowledge of local attractions, culture, and dining options in Dubai.
• Basic computer skills for handling reservations and guest data.
• Flexibility to work different shifts, weekends, and holidays.
• Familiarity with dining etiquette and food & beverage service standards preferred.

What We Offer

• Employee benefit card with global Accor discounts.
• Career development through Accor learning programs and academies.
• Opportunities for growth within Accor's worldwide hospitality network.
• Supportive and inclusive work environment.

About the Company

Accor is a global hospitality leader with over 5,500 hotels and 10,000 restaurants across 110 countries. Known for its commitment to service excellence and innovation, Accor empowers its employees‑known as Heartists—to deliver meaningful guest experiences and embody the spirit of limitless hospitality. With a diverse portfolio of brands and a strong presence in Dubai, Accor continues to redefine the art of hospitality worldwide.