Hostess

THE TEAM BUILDERS; Abu Dhabi; On-site; AED 108,000 - 144,000; Full time

Benefits offered by this job

Flexible working environment

Training and development

Positive working environment

Job summary

An exciting opportunity awaits as a Hostess in a vibrant restaurant and lounge in Abu Dhabi. This role is perfect for someone with a charming personality and a passion for customer service. You will be responsible for managing reservations, ensuring a smooth operational flow, and providing guests with a warm welcome. The ideal candidate will have at least two years of experience in a similar role, showcasing excellent communication and organizational skills. Join a positive working environment that values training and development, and be part of a team that creates memorable dining experiences for guests.

Qualifications

• 2 years of experience in a similar role, preferably in customer service or hospitality.
• Strong communication and organizational skills are essential.
• Charming and outgoing with excellent manners, communication, and organizational skills.
• Ability to multitask and time manage in a fast-paced environment, staying calm and kind.
• Computer skills with MS Office and reservation systems like 7 Rooms.
• Available immediately to join.

Responsibilities

• Manage reservations and ensure smooth operational flow at the restaurant.
• Greet guests warmly and anticipate their needs for a personalized experience.
• Know operations, services, hours, and all food and beverage offerings.
• Approach seating strategically and oversee restaurant flow and guest assignments.
• Greet guests warmly and assist in a professional manner.
• Anticipate guest needs and respond promptly with urgency.
• Record guest preferences for personalized service and maintain guest history.
• Resolve guest questions proactively and professionally.
• Receive and arrange reservations for special functions.
• Keep host stand tidy and handle paperwork and stock daily.
• Prepare daily guest satisfaction reports.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Time Management

Education

2 years of experience in hospitality

Tools

MS Office

Reservation Systems (e.g., 7 Rooms)

Job description

An opportunity has arisen for a Hostess for our client in Abu Dhabi for a restaurant & lounge.

The main duties and responsibilities of this role are:

Main Duties

1. Maintain and make daily entries in our reservation system to coordinate shifts and communicate accordingly with management.
2. Manage and handle reservations and all related requests.
3. Be thorough about the knowledge of the operations, services offered, operating hours, and all the food and beverage.
4. Be the pro of the seating strategy and in charge of the operational flow at the restaurant. You decide which guest is going to be assigned to which table based on your professional judgment.
5. Greet and assist guests in a positive, welcoming, and professional manner.
6. Anticipate the guests' needs and respond appropriately with a sense of urgency.
7. Always be aware of guest preferences and assist in compiling guest history to offer a unique and personalized service at all times.
8. Maintain a proactive approach to solve any guest questions or challenges.
9. Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
10. Accurately handle paperwork, stock, and tidy the host stand.
11. Do daily reports on guest satisfaction tracked by the end of the day.

About You

1. 2 years of experience in a similar role. Previous customer service or hospitality experience is preferred.
2. A positive attitude and a welcoming smile.
3. Charming and outgoing personality with excellent manners, communication, and organizational skills.
4. Ability to multitask and time manage in a very fast-paced environment, focusing attention on any kind of guest need while always remaining calm and kind.
5. Computer skills with a strong knowledge of MS Office and reservation systems like 7 Rooms.
6. Available immediately to join.

What the client offers

1. Flexible working environment.
2. Training and development.
3. Positive working environment.