Hospitality Training Leader for Service Excellence

IHG Hotels & Resorts; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Holiday Inn & Suites Dubai Science Park is seeking a meticulous Training Manager to create an engaging learning environment for colleagues, helping them reach their full potential and deliver memorable guest experiences.

The role requires a strong background in Learning & Development, with a focus on training methodologies, talent development, and performance management. English fluency is essential; additional languages are a plus. The position offers competitive salary and benefits.

Qualifications

• Bachelor’s degree or equivalent in Human Resources, Training & Development, Hospitality Management, or related field.
• Excellent communication and presentation skills.
• Fluency in English is essential; additional languages are an advantage.

Responsibilities

• Conduct/Assist in new hire orientation and onboarding programs, ensuring colleagues understand brand standards and policies.
• Develop and deliver training materials, guides, and visuals to improve engagement and effectiveness.
• Coordinate and facilitate training sessions, workshops, and development programs to strengthen capabilities.
• Support leadership development initiatives and organize schedules and resources for supervisors and managers.
• Maintain and enhance the Departmental Trainer program and monitor training effectiveness.

Skills

Training & Dev

Leadership

English Fluency

Education

Bachelor’s degree

Job description

Holiday Inn & Suites Dubai Science Park is seeking a meticulous Training Manager to create an engaging learning environment for colleagues, helping them reach their full potential and deliver memorable guest experiences.

The role requires a strong background in Learning & Development, with a focus on training methodologies, talent development, and performance management. English fluency is essential; additional languages are a plus. The position offers competitive salary and benefits.