Hospitality Training Lead — Elevate Guest Experience

IHG; Dubai; Presencial; AED 180.000 - 240.000; Jornada completa

Descripción de la vacante

Holiday Inn & Suites Dubai Science Park, part of IHG, is seeking an Assistant Training Manager to lead learning initiatives, onboarding, and staff development in a busy hotel environment. You will design and deliver training materials, coordinate sessions, monitor compliance, and support leadership development while maintaining training records and aligning with brand standards.

The role requires a Bachelor’s degree and at least four years in Learning & Development within hospitality, with

Formación

• Bachelor’s degree in HR/TD/Hospitality or related field.
• Minimum 4 years of Learning & Development or Training experience in hospitality.
• Strong knowledge of training methodologies, talent development, and performance management.
• Excellent communication and presentation skills; ability to engage and inspire colleagues.
• Fluency in English; other languages are an advantage.

Responsabilidades

• Conduct/Assist in new hire orientation and onboarding programs, ensuring all colleagues understand brand standards, hotel policies, service culture, and departmental expectations.
• Support the planning, development, and delivery of training materials, presentations, learning guides, and visual training aids to enhance colleague engagement and learning effectiveness.
• Assist in conducting Training Needs Analysis (TNA) across departments to identify competency gaps and development opportunities, and recommend appropriate learning solutions.
• Coordinate and facilitate training sessions, workshops, and development programs to strengthen operational, leadership, and service excellence capabilities.
• Support the implementation of leadership development initiatives by organizing training schedules, seminars, and development resources for supervisors and managers.
• Maintain and enhance the Departmental Trainer program by coordinating trainer activities, monitoring effectiveness, and recommending improvements to training delivery.
• Conduct training audits, service observations, and spot coaching at operational touchpoints to reinforce standards and support departmental learning needs.
• Assist in identifying high-potential colleagues and support talent development initiatives, succession planning activities, and career progression programs.
• Monitor and track individual development plans, training records, and succession planning progress in coordination with department heads.
• Promote a culture of continuous learning through coaching, on-the-job training, departmental audits, and alignment with brand standards and hotel business goals.
• Assist and support in monitoring IHG University compliance by tracking mandatory course completion, following up on overdue learning activities, and ensuring colleagues meet required deadlines.
• Maintain training records and certification databases, monitor validity and expiry dates, and coordinate required renewals and assessments.
• Coordinate training related to new systems, equipment, SOP updates, hotel initiatives, and changes to brand standards, ensuring timely communication and implementation.
• Prepare and maintain the hotel's annual and monthly training calendars, ensuring scheduled training programs are delivered and properly documented.
• Liaise with external training providers, government authorities, and certification bodies to coordinate specialized training programs and professional development opportunities.
• Prepare training reports, attendance records, and compliance updates for management review and audit purposes.
• Monitor training resources, venues, materials, and budget utilization to ensure efficient and effective training operations.
• Support colleague engagement initiatives, recognition programs, and learning campaigns that encourage professional growth and service excellence throughout the hotel.
• Develop, coordinate, and monitor cross-training programs across departments to enhance operational flexibility, strengthen colleagues' multi-skilling capabilities, support succession planning, and ensure business continuity during peak periods, absences, and operational requirements.
• Assist the Training Manager in implementing hotel-wide learning and development strategies, projects, and corporate training initiatives.

Conocimientos

Training methodologies

Talent development

Performance management

Communication skills

Presentation skills

Educación

Bachelor’s degree in HR/TD/Hospitality or related field

Descripción del empleo

Holiday Inn & Suites Dubai Science Park, part of IHG, is seeking an Assistant Training Manager to lead learning initiatives, onboarding, and staff development in a busy hotel environment. You will design and deliver training materials, coordinate sessions, monitor compliance, and support leadership development while maintaining training records and aligning with brand standards.

The role requires a Bachelor’s degree and at least four years in Learning & Development within hospitality, with