Hospitality Training Lead — Guest Experience Excellence

IHG Hotels & Resorts; Dubai Emirate; On-site; AED 223,000 - 357,000; Full time

Job summary

Holiday Inn Dubai Science Park is seeking an Assistant Training Manager to lead and deliver learning programs that elevate guest experiences. You will manage onboarding, design materials, and partner with leaders to close competency gaps while upholding IHG standards.

The role requires a Bachelor’s degree in HR/L&D or hospitality, and at least four years of training experience with supervisory responsibilities. English fluency is essential.

Qualifications

• Bachelor’s degree in HR, L&D or hospitality management.
• Minimum 4 years in Learning & Development or training roles.
• Supervisory/managerial experience preferred.

Responsibilities

• Coordinate and deliver new hire orientation and onboarding programs.
• Develop training materials, guides, and visual aids to boost learning.
• Conduct Training Needs Analysis to identify gaps and solutions.
• Schedule, facilitate, and monitor training sessions and workshops.
• Support leadership development and succession planning initiatives.
• Maintain training records, calendars, and compliance updates.
• Liaise with external providers and authorities for specialized training.
• Prepare training reports and track attendance and certifications.

Skills

Training leadership

Learning & Development

Communication

English fluency

Education

Bachelor’s degree in Human Resources, Training & Development, Hospitality Management, or related field

Job description

Holiday Inn Dubai Science Park is seeking an Assistant Training Manager to lead and deliver learning programs that elevate guest experiences. You will manage onboarding, design materials, and partner with leaders to close competency gaps while upholding IHG standards.

The role requires a Bachelor’s degree in HR/L&D or hospitality, and at least four years of training experience with supervisory responsibilities. English fluency is essential.