Hospitality IT Coordinator — Elevate Guest Tech & Ops

Pullman Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Pullman Dubai Downtown is a 5-star hotel in Business Bay, Dubai, seeking an IT Support professional to coordinate daily IT activities and prioritise requests to keep operations running smoothly.

You will provide first-level hardware and software support for hotel systems, install and maintain devices, manage user accounts and security patches, and liaise with vendors for maintenance. A hospitality mindset and attention to detail are essential.

Qualifications

• Bachelor's degree in IT.
• 2 years of IT support experience in hospitality is an asset.
• Strong people skills and passion for hospitality.
• Excellent organizational skills and attention to detail.

Responsibilities

• Coordinate daily IT support activities and prioritise requests.
• Provide first-level support for hardware, software, network connectivity, and hotel IT systems.
• Install, configure and maintain computers, printers, telephones, network equipment and other IT devices.
• Troubleshoot issues and escalate complex matters to IT leadership.
• Manage user accounts, access, software installs, updates and patches.
• Maintain IT equipment, licences, warranties and service records.
• Coordinate with IT vendors and service providers for maintenance and support.

Skills

IT Support

Customer Service

Hospitality mindset

Attention to detail

Education

Bachelors Degree in IT

Job description

Pullman Dubai Downtown is a 5-star hotel in Business Bay, Dubai, seeking an IT Support professional to coordinate daily IT activities and prioritise requests to keep operations running smoothly.

You will provide first-level hardware and software support for hotel systems, install and maintain devices, manage user accounts and security patches, and liaise with vendors for maintenance. A hospitality mindset and attention to detail are essential.