Guest Experience Host — Front Desk & Welcoming Service

Hilton; Abu Dhabi; On-site; AED 39,000 - 61,000; Full time

Job summary

Hilton in Abu Dhabi seeks a friendly Receptionist to welcome guests, manage check-ins and check-outs, and deliver the warm hospitality our brand is known for.

You will provide hotel information, upsell services to enhance guest stays, and respond to requests with care, ensuring smooth guest experiences across shifts.

Join a global hospitality leader and develop guest service skills in a dynamic front office environment, contributing to memorable stays for visitors.

Qualifications

• Experience in front desk or guest services preferred.
• Excellent communication and guest interaction skills.
• Ability to upsell hotel services and promotions.
• Knowledge of local area a plus.

Responsibilities

• Greet guests on arrival and complete the check-in process.
• Process guest departures by verifying charges and payments.
• Provide hotel and local knowledge to assist guest inquiries.
• Promote hotel services to maximize revenue.
• Respond to guest requests and resolve concerns with care and urgency.

Skills

Guest service

Communication

POS systems

Upselling

Tools

Opera PMS

Job description

Hilton in Abu Dhabi seeks a friendly Receptionist to welcome guests, manage check-ins and check-outs, and deliver the warm hospitality our brand is known for.

You will provide hotel information, upsell services to enhance guest stays, and respond to requests with care, ensuring smooth guest experiences across shifts.

Join a global hospitality leader and develop guest service skills in a dynamic front office environment, contributing to memorable stays for visitors.