Reservations & Guest Experience Specialist

Waldorf Astoria Kuwait; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Hilton in Dubai seeks a Reservations Agent to provide professional, personalized service and manage guest inquiries. You will present suitable room options, tailor experiences to guest preferences, and maintain accurate reservations records with care.

Responsibilities include handling calls and emails per standards, upselling higher room types, and coordinating with Front Office, Commercial, and Finance to ensure seamless operations for guests and partners alike.

Qualifications

• Excellent verbal and written English communication.
• Ability to input information accurately using a computer system.
• Strong customer service skills with patience and diplomacy.

Responsibilities

• Respond to guest inquiries in a professional and personalized manner.
• Offer suitable room types and tailor experiences to guest preferences.
• Handle calls and emails per Brand standards and Hilton procedures.
• Upsell higher room types and review no-shows or cancellations.
• Coordinate with Front Office, Commercial, and Finance to ensure smooth operations.

Skills

English communication

Computer literacy

Customer service

Job description

Hilton in Dubai seeks a Reservations Agent to provide professional, personalized service and manage guest inquiries. You will present suitable room options, tailor experiences to guest preferences, and maintain accurate reservations records with care.

Responsibilities include handling calls and emails per standards, upselling higher room types, and coordinating with Front Office, Commercial, and Finance to ensure seamless operations for guests and partners alike.