Home Finance Sales & Service Advisor (Dubai)

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Abu Dhabi Islamic Bank in Dubai seeks a Sales & Services Advisor (Outsource) to drive home finance applications and deliver exceptional customer service across the onboarding journey.

The role focuses on achieving monthly targets, identifying new business opportunities, resolving customer queries promptly, and ensuring compliance with KYC/ID&V and bank procedures throughout the process.

Qualifications

• Sales and customer service experience.
• Real estate knowledge and market experience.
• Home finance banking experience preferred.
• Strong problem-solving abilities.
• Excellent communication skills.

Responsibilities

• Source and facilitate home finance applications for onboarding.
• Meet monthly targets.
• Identify opportunities to grow sales.
• Handle after-sales queries until funds are disbursed.
• Support customers throughout the home-finance journey.
• Close customer complaints and ensure satisfaction.
• Maintain TAT and strive to exceed expectations.
• Ensure daily submissions meet documentation and credit requirements.
• Adhere to bank processes and central bank requirements.
• Complete KYC/ID&V in line with guidelines.
• Communicate accurate information to customers and avoid mis-selling.

Skills

Sales & Customer Service

Real Estate Knowledge

Home Finance Experience

Problem Solving

Communication Skills

Job description

Abu Dhabi Islamic Bank in Dubai seeks a Sales & Services Advisor (Outsource) to drive home finance applications and deliver exceptional customer service across the onboarding journey.

The role focuses on achieving monthly targets, identifying new business opportunities, resolving customer queries promptly, and ensuring compliance with KYC/ID&V and bank procedures throughout the process.