Sales And Service Advisor (Outsource)

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Abu Dhabi Islamic Bank in Dubai seeks a Sales & Services Advisor (Outsource) to drive home finance applications and deliver exceptional customer service across the onboarding journey.

The role focuses on achieving monthly targets, identifying new business opportunities, resolving customer queries promptly, and ensuring compliance with KYC/ID&V and bank procedures throughout the process.

Qualifications

• Sales and customer service experience.
• Real estate knowledge and market experience.
• Home finance banking experience preferred.
• Strong problem-solving abilities.
• Excellent communication skills.

Responsibilities

• Source and facilitate home finance applications for onboarding.
• Meet monthly targets.
• Identify opportunities to grow sales.
• Handle after-sales queries until funds are disbursed.
• Support customers throughout the home-finance journey.
• Close customer complaints and ensure satisfaction.
• Maintain TAT and strive to exceed expectations.
• Ensure daily submissions meet documentation and credit requirements.
• Adhere to bank processes and central bank requirements.
• Complete KYC/ID&V in line with guidelines.
• Communicate accurate information to customers and avoid mis-selling.

Skills

Sales & Customer Service

Real Estate Knowledge

Home Finance Experience

Problem Solving

Communication Skills

Job description

Job description

Role : Sales & Services Advisor (Outsource)
Location : Dubai
Role Purpose:

Responsible to accomplish the acquisition targets month on month within the approved guidelines of the bank and deliver excellent customer service in accordance with agreed standards.

Key Accountabilities of the Role:

These are the main responsibilities of this role:

• To source & facilitate home finance applications for the entire onboarding journey of the customer.


• To ensure that individual targets are met month on month


• To identify business development opportunities to increase sales.


• Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.


• To be able to service customer requests through out the journey of securing home finance and provide required support for the customers.


• Responsible to close customer complaints and ensure the customer is satisfied with the service provided.


• Ensure TAT is adhered to where possible exceed customer expectations.


• To ensure the daily submissions are complete in both documentation and credit requirements.


• Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements.


• To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.


• To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.

Results required are:

• To ensure monthly disbursement targets are met.


• To ensure complete and correct applicants are submitted.


• for a smooth and successful process.


• To ensure new avenues are opened such to source new business and meet monthly targets.


• Ensure Customer queries are resolved within agreed TAT.


• Positive Customer feedback.

Specialist Skills / Technical Knowledge Required for this role:

• Sales & Customer Service Experience.


• Real Estate Market Knowledge and working experience.


• Home Finance Banking experience preferred.


• Good Problem-solving skills.


• Excellent Communication skills.

Previous experience required (if any):

• Sales & Customer Service Experience of 2 years or more.


• Preferred Home Finance experience.


• Arabic speaking.


• Understanding of Assets Product.


• Knowledge of regulated financial services and banking industries.