Client Services Ambassador

Mediclinic; Dubai; Presencial; AED 90 000 - 150 000; Tempo integral

Resumo da oferta

Mediclinic Welcare Hospital in Dubai is seeking a patient administrator to support clinical operations by coordinating appointments, registrations, and customer service. The role also covers billing and insurance workflows, ensuring accuracy and timely service for patients.

Ideal candidates have 2–3 years in customer services, preferably in healthcare, with strong MS Office and CRM familiarity. This position is on-site in Dubai and offers opportunities within a busy hospital environment.

Qualificações

• Essential: Grade 12 completed.
• Experience in customer services, preferably healthcare.
• Knowledge of medical terminology is beneficial.

Responsabilidades

• Manage patient appointment scheduling and registration.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up activities.
• Maintain high patient service quality and responsiveness.

Conhecimentos

Numerical literacy

Scheduling skills

Customer service

Interpersonal skills

Communication

Formação académica

Grade 12

Diploma/Bachelor in medical science or finance

Ferramentas

MS Office

CRM software

Hospital information systems

Descrição da oferta de emprego

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Closing date: 03/11/2026
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 74891
Workplace Type:

Mediclinic Welcare Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes