Patient Services & Admin Specialist

Mediclinic Middle East; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

Mediclinic Middle East is seeking a Patient Administrator at Mediclinic Airport Road Hospital in Abu Dhabi to streamline patient scheduling and registration and support billing and insurance workflows.

The role emphasizes accurate data entry, strong customer service, and knowledge of hospital information systems. Applicants should have 2-3 years in customer service, preferably in healthcare, and a Grade 12 credential, with higher education preferred.

Qualifications

• Must have completed secondary education (Grade 12).
• Diploma or Bachelor’s in medical science or finance preferred.
• Healthcare customer service experience is desirable.
• Experience in a contact centre or healthcare setting preferred.

Responsibilities

• Manage patient appointment scheduling and registration.
• Handle medical insurance processes.
• Oversee billing and cash handling.
• Maintain high quality patient service and customer satisfaction.

Skills

MS Office

CRM software

Hospital information systems

Company policies & codes

Medical insurance terminology

Medical terminology

Numerical literacy

Scheduling & registration

Education

Secondary schooling (Grade 12)

Diploma or Bachelor's in medical science / finance

Tools

CRM software

MS Office

Hospital information systems

Job description

Mediclinic Middle East is seeking a Patient Administrator at Mediclinic Airport Road Hospital in Abu Dhabi to streamline patient scheduling and registration and support billing and insurance workflows.

The role emphasizes accurate data entry, strong customer service, and knowledge of hospital information systems. Applicants should have 2-3 years in customer service, preferably in healthcare, and a Grade 12 credential, with higher education preferred.