Head Therapist - The WB Abu Dhabi Curio Collection by Hilton

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company is seeking a Head Therapist to manage the spa team and deliver exceptional guest experiences. This role involves ensuring compliance with health and safety regulations, managing customer feedback, and achieving sales targets. The ideal candidate should have experience in the spa industry and hold relevant qualifications. Strong communication skills and a commitment to customer service are essential for success.

Qualifications

• Experience in the spa industry and carrying out treatments.
• Maintaining excellent customer service standards.
• Complying with health and safety regulations.

Responsibilities

• Manage and carry out spa procedures to high standards.
• Ensure accurate sales recording and compliance with regulations.
• Interact effectively with clients and team members.

Skills

Experience working in the spa industry

Good communication skills

Positive attitude

Ability to work independently or in teams

Flexibility to respond to different work situations

Education

Relevant qualifications for the role

Job description

THE WB Abu Dhabi Curio Collection by Hilton

The WB Abu Dhabi Curio Collection by Hilton is the worlds first Warner Bros. branded hotel. Guests will be able to experience recognizable characters from across Warner Bros. iconic collection of film television and comics. This unique hotel is adjacent to the awardwinning Warner Bros. World Abu Dhabi theme park. The hotel will feature 257 rooms over eight levels with guests able to access a range of amenities including signature WB restaurants a premier spa and fitness club kids club family pool and an exclusive rooftop pool overlooking Yas Islands distinctive skyline.

A Head Therapist is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience while achieving sales revenue targets.

What will I be doing

As a Head Therapist you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience. A Head Therapist will also be required to achieve sales targets and manage customer feedback. Specifically you will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures have current knowledge of treatments and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings payments and consultation cards
• Interact and communicate effectively with clients members team members guests and management team
• Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
• Ensure health safety and COSHH regulations are complied with and club rules are observed by members clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable longterm improvements in products and services
• Comply with hotel security fire and health and safety regulations

What are we looking for

A Head Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Experience working in the spa industry
• Relevant qualifications for the role
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for customer service
• Relevant qualifications

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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