Head - Seller Services

Amazon UAE; Dubai; On-site; AED 45,000 - 65,000; Full time

Job summary

Amazon UAE is seeking a Head of Seller Services in Dubai to drive third‑party marketplace growth and partner success. You will lead a high‑performing team focused on seller acquisition, account development, and program execution across UAE, with full P&L responsibility.

The role requires extensive experience in e‑commerce, strategic partnerships, and leadership, along with strong analytical and negotiation skills.

Qualifications

• Bachelor’s degree or equivalent.
• 7+ years of experience in business development, sales, sales engineering, strategic partnerships, or related commercial discipline.
• Experience within technology, internet, digital platforms, e‑commerce, or online marketplaces preferred.

Responsibilities

• Lead and develop a team responsible for seller acquisition, account growth, and marketplace business development.
• Establish clear commercial goals, performance expectations, and development plans for direct and indirect reports.
• Build a qualified pipeline of new sellers, brands, and commercial partners for Amazon’s UAE marketplace.
• Develop lead-generation strategies to increase the number and quality of active selling partners.
• Support existing sellers in scaling their product selection, sales, operational capability, and customer reach.
• Own the profit and loss performance of the assigned seller services program and business area.
• Develop annual and quarterly plans covering revenue growth, seller acquisition, selection expansion, investment, and operational priorities.
• Monitor industry trends, competitive activity, and changing customer needs across e‑commerce and digital retail.
• Convert market intelligence into new seller programs, commercial opportunities, and business recommendations.
• Build trusted relationships with leading brands, distributors, and SMEs.
• Negotiate mutually beneficial agreements that expand product availability and improve the Amazon customer experience.
• Help partners understand Amazon’s commercial proposition and required actions to succeed online.
• Encourage sellers to provide stronger product content, competitive offers, inventory, and high service standards.
• Identify opportunities to feature additional products, brands, and compelling content on the marketplace.
• Become the subject matter expert for assigned seller services programs and marketplace growth priorities.
• Analyze seller performance, customer behavior, financial results, and marketplace trends.
• Use data to identify growth barriers and develop practical actions to improve business performance.
• Gather structured seller feedback and identify recurring challenges affecting third‑party partners.
• Work with product, technology, operations, finance, marketing, and support teams to improve seller‑facing systems and processes.
• Identify global best practices through Amazon’s international network and adapt relevant solutions for UAE customers and sellers.
• Lead cross‑functional initiatives that materially increase seller growth, product selection, and customer value.
• Manage project timelines, stakeholder expectations, risks, dependencies, and performance reporting.
• Present business plans, analytical findings, commercial results, and strategic recommendations to senior leadership.
• Maintain strong communication with internal teams and external partners while ensuring commitments are delivered on schedule.

Skills

Seller services

Business development

Seller acquisition

Marketplace growth

E‑commerce strategy

Sales leadership

Team management

Account development

Strategic partnerships

Brand negotiations

Lead generation

Profit and loss management

Business planning

Commercial strategy

Seller engagement

Product selection growth

Marketplace operations

Customer experience

Industry analysis

Competitive intelligence

Program management

Cross‑functional leadership

Data analysis

Advanced Microsoft Excel

Database analysis

Performance reporting

Stakeholder management

Process improvement

Sales engineering

Senior leadership presentations

Education

Bachelor's degree or equivalent

Job description

Head – Seller Services Job Snapshot – Role: Head – Seller Services. Location: Dubai, United Arab Emirates. Industry: Internet. Function: Business Development. Experience: 7 years in business development, sales, or sales engineering. Job Type: Full-time.

Job Details – Country: United Arab Emirates. City: Dubai. Salary: 45,000-65,000.

Gender: Any. Nationality: Any.

Position Overview

Head – Seller Services in Dubai, United Arab Emirates is a senior Internet industry opportunity focused on expanding Amazon’s third‑party marketplace and helping small and medium‑sized businesses succeed online. The role will lead a seller acquisition and account development team, own commercial performance, strengthen relationships with major brands, and deliver programs that improve product selection and the customer shopping experience. This position requires an experienced e‑commerce leader who can manage profit and loss performance, develop high‑performing teams, negotiate strategic partnerships, and coordinate complex initiatives across multiple business functions. The successful candidate will operate independently, use data to guide decisions, and lead UAE‑wide programs that accelerate marketplace growth.

Key Responsibilities

• Lead and develop a team responsible for seller acquisition, account growth, and marketplace business development.
• Establish clear commercial goals, performance expectations, and development plans for direct and indirect reports.
• Build a qualified pipeline of new sellers, brands, and commercial partners for Amazon’s UAE marketplace.
• Develop lead‑generation strategies that increase the number and quality of active selling partners.
• Support existing sellers in scaling their product selection, sales, operational capability, and customer reach.
• Own the profit and loss performance of the assigned seller services program and business area.
• Develop annual and quarterly plans covering revenue growth, seller acquisition, selection expansion, investment, and operational priorities.
• Monitor industry trends, competitive activity, and changing customer needs across e‑commerce and digital retail.
• Convert market intelligence into new seller programs, commercial opportunities, and business recommendations.
• Build trusted relationships with leading brands, distributors, and small and medium‑sized businesses.
• Negotiate mutually beneficial agreements that expand product availability and improve the Amazon customer experience.
• Help partners understand Amazon’s commercial proposition and the actions required to succeed online.
• Encourage sellers to provide stronger product content, competitive offers, reliable inventory, and high service standards.
• Identify opportunities to feature additional products, brands, and compelling content on the marketplace.
• Become the subject matter expert for assigned seller services programs and marketplace growth priorities.
• Analyze seller performance, customer behavior, financial results, and marketplace trends.
• Use data to identify growth barriers and develop practical actions that improve business performance.
• Gather structured seller feedback and identify recurring challenges affecting third‑party partners.
• Work with product, technology, operations, finance, marketing, and support teams to improve seller‑facing systems and processes.
• Identify global best practices through Amazon’s international network and adapt relevant solutions for UAE customers and sellers.
• Lead cross‑functional initiatives that materially increase seller growth, product selection, and customer value.
• Manage project timelines, stakeholder expectations, risks, dependencies, and performance reporting.
• Present business plans, analytical findings, commercial results, and strategic recommendations to senior leadership.
• Maintain strong communication with internal teams and external partners while ensuring commitments are delivered on schedule.

Ideal Profile

• Bachelor’s degree or an equivalent recognized qualification.
• At least 7 years of experience in business development, sales, sales engineering, strategic partnerships, or a related commercial discipline.
• Experience within technology, internet, digital platforms, e‑commerce, or online marketplaces is strongly preferred.
• Proven ability to position and sell innovative solutions to new and existing customers or market segments.
• Demonstrated success leading and developing teams with direct and indirect reporting relationships.
• At least 5 years of sales team management experience is preferred.
• Strong understanding of seller acquisition, account development, commercial negotiations, and relationship management.
• Experience managing profit and loss performance, business plans, revenue targets, and investment decisions.
• Ability to establish trusted relationships with senior representatives of major brands and business partners.
• Strong analytical skills with the ability to convert complex business data into clear recommendations.
• Advanced Microsoft Excel skills and experience analyzing large data sets or databases.
• Previous experience in e‑commerce and third‑party marketplace operations is advantageous.
• Knowledge of procurement, source‑to‑pay processes, or related commercial solutions is beneficial.
• Excellent written communication, presentation, influencing, and negotiation skills.
• Ability to manage several priorities and make sound decisions in a fast‑moving and ambiguous environment.
• Strong ownership with the confidence to operate autonomously and remain accountable for business outcomes.

Skills Set

• Seller services
• Business development
• Seller acquisition
• Marketplace growth
• E‑commerce strategy
• Sales leadership
• Team management
• Account development
• Strategic partnerships
• Brand negotiations
• Lead generation
• Profit and loss management
• Business planning
• Commercial strategy
• Seller engagement
• Product selection growth
• Marketplace operations
• Customer experience
• Industry analysis
• Competitive intelligence
• Program management
• Cross‑functional leadership
• Data analysis
• Advanced Microsoft Excel
• Database analysis
• Performance reporting
• Stakeholder management
• Process improvement
• Sales engineering
• Senior leadership presentations

Why Join Us

This position offers the opportunity to shape the growth of Amazon’s third‑party marketplace in the UAE while helping established brands and emerging businesses reach millions of online customers. The Head – Seller Services will own visible commercial programs, lead an experienced team, and influence decisions that affect product selection, seller success, and customer experience. The role provides broad exposure to e‑commerce strategy, marketplace operations, sales leadership, profit and loss management, technology, and regional business development. It is an excellent opportunity for a senior commercial professional seeking significant responsibility and long‑term career growth within a global digital business.

About the Company

Amazon is a global technology and e‑commerce company connecting customers with businesses, brands, and independent sellers through its online marketplaces. Amazon’s third‑party marketplace provides sellers with digital tools, fulfillment capabilities, customer access, and commercial support that help them establish and grow successful online businesses.