Head of Seller Services - Marketplace

Amazon UAE; Dubai; On-site; AED 535,680 - 613,800; Full time

Job summary

Amazon UAE is seeking a Head of Seller Services - Marketplace to strengthen its third-party marketplace business in Dubai. In this role, you will lead initiatives focused on seller growth and partner acquisition, manage a team, and drive program performance.

With a requirement for at least 7 years of experience in relevant fields, the position is ideal for a senior business development professional committed to supporting marketplace growth and delivering excellent seller support.

Qualifications

• Minimum 7 years of experience in business development, sales, or marketplace development.
• Strong background in technology, internet, e-commerce, or online retail.
• Experience managing complex commercial relationships and negotiating.
• Proven ability to lead and develop teams.
• Strong analytical skills with hands-on experience using advanced Excel.

Responsibilities

• Lead seller services initiatives focused on business acquisition and seller growth.
• Manage a team of business development professionals.
• Drive lead generation and seller acquisition activities.
• Support existing partners in scaling their business.
• Own program performance and business area targets.

Skills

Marketplace business development

Seller acquisition

Third-party marketplace operations

E-commerce strategy

B2B sales leadership

Partner relationship management

Strategic account development

Program management

P&L ownership

Lead generation

Commercial negotiation

Seller growth planning

Brand partnerships

Customer experience improvement

Market trend analysis

Data analysis

Advanced Excel

Database analysis

Sales performance reporting

Team leadership

Cross-functional coordination

Stakeholder communication

Business presentations

Process improvement

Online retail growth

Marketplace tools and systems

Education

Bachelor's degree or equivalent professional qualification

Job description

Job Snapshot

Head of Seller Services - Marketplace

Location: Dubai, United Arab Emirates

Industry: Internet

Function: Business Development

Experience: 7 years

Job Type: Full-time

Role Context

The Head of Seller Services - Marketplace will play a central role in strengthening Amazon's third-party marketplace business by leading seller services, expanding partner acquisition, and helping existing sellers scale their online operations. The position combines business ownership, team leadership, partner negotiation, program management, data analysis, and strategic marketplace development. The role also requires close coordination with internal teams to convert seller feedback into improvements across products, services, systems, processes, and seller tools.

Key Responsibilities

• Lead seller services initiatives focused on new business acquisition, seller growth, marketplace expansion, and long-term partner success.
• Manage a team of business development and seller-facing professionals while setting clear objectives, performance expectations, and growth priorities.
• Drive lead generation and seller acquisition activities that bring high-potential brands, merchants, and small to medium-sized businesses onto Amazon.
• Support existing selling partners in scaling their business, improving product visibility, expanding selection, and delivering a better customer shopping experience.
• Own program performance, business area targets, and P&L priorities while using data to identify risks, opportunities, and improvement actions.
• Monitor e-commerce industry trends, customer behavior, seller needs, and marketplace developments to shape business strategy.
• Build trusted relationships with leading brands and sellers through structured engagement, commercial negotiation, and value-based partnership discussions.
• Develop partnership plans that increase product availability, improve content quality, and align sellers with Amazon's online growth proposition.
• Use Amazon's global network and best practices to identify scalable marketplace improvements suitable for UAE and regional customer needs.
• Become a subject matter expert for assigned marketplace programs, with a focus on innovation, operational improvement, and category-level scale.
• Work with cross-functional teams across product, operations, marketing, finance, account management, and technology to deliver business priorities.
• Communicate effectively with senior internal stakeholders and external partners while managing deadlines in a fast-moving environment.
• Lead UAE-wide growth initiatives that improve seller experience, customer selection, marketplace competitiveness, and commercial results.
• Convert feedback from sellers into actionable recommendations for improving tools, systems, services, and business processes.
• Prepare clear business updates, data-backed presentations, performance reviews, and strategic recommendations for leadership discussions.

Ideal Profile

• Bachelor's degree or equivalent professional qualification.
• Minimum 7 years of experience in business development, sales, sales engineering, marketplace development, or commercial partnerships.
• Strong background in technology, internet, e-commerce, digital platforms, or online retail environments.
• Proven experience leading and developing teams with direct or indirect reporting lines.
• Ability to position and sell innovative solutions to new customers, existing partners, brands, and market segments.
• Experience managing complex commercial relationships and negotiating with senior stakeholders.
• Strong understanding of marketplace models, seller success, digital customer experience, and online business growth.
• Previous experience in sales team management is highly preferred.
• Knowledge of procurement, source-to-pay processes, or related business solutions is an advantage.
• Strong analytical skills with hands‑on experience using advanced Excel, database analysis, sales reporting, or business performance dashboards.
• Comfortable working in ambiguous, high-speed environments with autonomy, ownership, and accountability for results.
• Excellent communication, presentation, stakeholder management, and relationship‑building skills.
• Commercial mindset with the ability to balance seller needs, customer experience, and marketplace growth objectives.

Skills Set

• Marketplace business development
• Seller acquisition
• Third-party marketplace operations
• E-commerce strategy
• B2B sales leadership
• Partner relationship management
• Strategic account development
• Program management
• P&L ownership
• Lead generation
• Commercial negotiation
• Seller growth planning
• Brand partnerships
• Customer experience improvement
• Market trend analysis
• Data analysis
• Advanced Excel
• Database analysis
• Sales performance reporting
• Team leadership
• Cross-functional coordination
• Stakeholder communication
• Business presentations
• Process improvement
• Online retail growth
• Marketplace tools and systems

Why Join Us

This opportunity offers the chance to lead a high-impact marketplace function within one of the world's most recognized e-commerce ecosystems. The role provides exposure to strategic growth initiatives, seller success programs, brand partnerships, data‑led decision‑making, and UAE-wide business expansion. It is well suited for a senior business development professional who wants to influence marketplace growth, support entrepreneurs and sellers, and work in a performance‑driven digital commerce environment with strong long-term career potential.