Head of Seller Services - Marketplace Growth

Amazon UAE; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Amazon UAE is seeking a Head of Seller Services to lead growth for the UAE third‑party marketplace. You will drive seller acquisition, expand partnerships, own P&L, and align cross‑functional teams to boost product selection, performance, and customer value across the UAE.

The ideal candidate has a bachelor’s degree and at least seven years in business development, sales leadership, or related roles within tech or e‑commerce.

Qualifications

• Bachelor’s degree or equivalent recognized qualification.
• Minimum 7 years of experience in business development, sales, or related commercial roles.
• Strong preference for technology, internet, marketplace, or e‑commerce backgrounds.

Responsibilities

• Lead seller acquisition and growth programs across the UAE marketplace.
• Manage and develop a team of business development, sales, and seller services professionals.
• Set performance objectives, allocate resources, monitor results, and coach team members.
• Build a pipeline of small, medium, and large sellers and develop growth strategies.
• Own program strategy, targets, and P&L performance across the UAE marketplace.

Education

Bachelor’s degree

Tools

Microsoft Excel

SQL

Job description

Job Snapshot

Head of Seller Services – Marketplace Growth

Location: Dubai, United Arab Emirates

Industry: Internet

Function: Sales Management

Experience: Minimum 7 years

Job Type: Full‑time

Salary: 40,000–60,000 AED (approximate range; confirm directly with employer)

Role Overview

The Head of Seller Services will lead a team responsible for acquiring new marketplace sellers and helping existing partners expand their businesses on Amazon’s third‑party marketplace in the United Arab Emirates. The role combines sales leadership, program ownership, profit and loss responsibility, strategic partnerships, and cross‑functional execution. Successful candidates will identify growth opportunities, negotiate with leading brands, monitor market trends, and convert seller feedback into improvements across Amazon’s products, systems, processes, and commercial services.

Key Responsibilities

• Lead seller acquisition and growth programs across Amazon’s third‑party marketplace in the UAE.
• Manage and develop a team of business development, sales, and seller services professionals.
• Set performance objectives, allocate resources, monitor results, and coach team members.
• Build a strong pipeline of small, medium, and large businesses with the potential to sell through Amazon.
• Develop lead‑generation strategies and oversee the conversion of qualified prospects into active sellers.
• Support existing sellers in expanding selection, increasing sales, and improving marketplace performance.
• Own program strategy, commercial targets, operating plans, and profit and loss performance.
• Monitor revenue, seller growth, selection, customer experience, and other key business indicators.
• Analyze industry developments, competitor activity, seller needs, and customer shopping trends.
• Use business intelligence to identify new commercial opportunities and marketplace improvements.
• Develop trusted relationships with leading brands, distributors, manufacturers, and selling partners.
• Negotiate agreements that increase product selection, content quality, availability, and customer value.
• Explain Amazon’s marketplace proposition and help partners develop effective online growth strategies.
• Position innovative e‑commerce solutions for new and existing customers and market segments.
• Lead business reviews with strategic sellers and recommend actions based on performance data.
• Incorporate seller feedback into improvements to Amazon systems, tools, services, and operational processes.
• Work with product, operations, finance, marketing, legal, procurement, and technology teams.
• Lead cross‑functional initiatives that materially increase marketplace growth across the UAE.
• Identify global Amazon best practices and adapt relevant approaches for local customers and sellers.
• Prepare business plans, financial assessments, executive presentations, and strategic recommendations.
• Communicate priorities, risks, and performance updates to senior internal and external stakeholders.
• Manage several strategic workstreams while maintaining deadlines and commercial accountability.
• Operate independently and make sound decisions in fast‑moving and ambiguous business situations.
• Promote innovation, ownership, customer focus, and continuous improvement across the seller services organization.

Ideal Profile

• Bachelor’s degree or equivalent recognized qualification.
• Minimum 7 years of experience in business development, sales, sales engineering, or related commercial roles.
• Strong preference for experience in technology, internet, marketplace, or e‑commerce businesses.
• Demonstrated success positioning and selling innovative solutions to new and existing customers.
• Proven experience leading and developing direct and indirect reports.
• Strong understanding of seller acquisition, account development, and commercial growth.
• Ability to own business strategy, operating plans, financial performance, and profit and loss results.
• Experience negotiating with major brands, distributors, manufacturers, or strategic business partners.
• Strong analytical skills and the ability to derive commercial insights from complex data.
• Advanced Microsoft Excel and database‑analysis experience is advantageous.
• Knowledge of procurement and source‑to‑pay processes is preferred.
• Minimum 5 years of sales team management experience is highly desirable.
• Strong presentation and executive communication capability.
• Ability to influence senior stakeholders and align cross‑functional teams.
• Excellent relationship‑building, negotiation, and problem‑solving skills.
• Demonstrated ability to work independently and take full responsibility for business objectives.
• Comfortable operating in a rapidly evolving and sometimes ambiguous environment.
• Previous e‑commerce or marketplace leadership experience is strongly preferred.
• Excellent written and spoken English communication skills.

Skills Set

• Seller services
• Marketplace growth
• Third‑party marketplace
• Business development
• Sales management
• Seller acquisition
• Seller account growth
• Team leadership
• Profit and loss management
• Commercial strategy
• Strategic partnerships
• Brand negotiations
• Lead generation
• E‑commerce
• Online marketplaces
• Program management
• Customer insights
• Market analysis
• Business analytics
• Advanced Excel
• Database analysis
• Procurement processes
• Source‑to‑pay
• Cross‑functional leadership
• Executive presentations
• Stakeholder management
• Process improvement
• Product feedback
• UAE marketplace strategy
• Commercial negotiations

Why Join Us

This position offers the opportunity to lead seller growth and marketplace development for Amazon in the United Arab Emirates. The successful candidate will influence product selection, partner success, customer experience, commercial performance, and the evolution of services used by thousands of businesses. The role combines strategic leadership with direct execution and provides exposure to senior stakeholders, leading regional brands, global best practices, and complex e‑commerce initiatives.

It is an excellent opportunity for a commercial leader seeking significant ownership and measurable impact within Dubai’s growing digital economy.

About the Company

Amazon is a global technology, e‑commerce, logistics, and digital services company focused on creating convenient experiences for customers and growth opportunities for businesses. Through its marketplace, Amazon enables sellers and brands to reach millions of customers while providing technology, fulfillment, advertising, analytics, and account‑management tools that support sustainable online growth.