Head of VIP Concierge & Luxury Guest Experiences

Destination Hotels; Dubai; Sur place; AED 167 000 - 312 000; Plein temps

Résumé du poste

Destination Hotels in Dubai seeks a Chief Concierge to lead the concierge team and deliver exceptional guest experiences through personalized service, local expertise, and seamless coordination of guest requests.

The role focuses on VIP guests, building relationships, arranging transport, restaurant bookings, tours, and coordinating with Front Office, Guest Relations, and other departments to ensure flawless service.

Qualifications

• Les Clefs d'Or International membership.
• Diploma or Degree in Hospitality Management or related field preferred.
• 3-5 years concierge experience with 1-2 years in a supervisory role, preferably in a luxury hotel.
• Excellent knowledge of local attractions, restaurants, entertainment venues, transportation services, and destination experiences.
• Strong leadership, communication, and interpersonal skills.

Responsabilités

• Lead, supervise, and develop the Concierge team to uphold service standards.
• Build relationships with guests and provide personalized recommendations.
• Coordinate transportation, reservations, tours, and special requests.
• Establish partnerships with local businesses and tourism partners.
• Welcome VIPs and handle complex travel arrangements when needed.
• Manage Concierge Desk operations and information flow.
• Maintain knowledge of attractions and events.
• Monitor guest feedback and implement improvements.
• Collaborate with Front Office, Guest Relations, Housekeeping and others.
• Maintain accurate records of guest preferences.
• Ensure compliance with policies and health & safety.

Connaissances

Leadership

Guest Relations

Customer Service

Communication

Multicultural Sensitivity

Formation

Diploma/Degree in Hospitality Management

Description du poste

Destination Hotels in Dubai seeks a Chief Concierge to lead the concierge team and deliver exceptional guest experiences through personalized service, local expertise, and seamless coordination of guest requests.

The role focuses on VIP guests, building relationships, arranging transport, restaurant bookings, tours, and coordinating with Front Office, Guest Relations, and other departments to ensure flawless service.