Chief Concierge

ENNISMORE; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

ENNISMORE seeks a dynamic Concierge Team lead in Dubai to create exceptional guest experiences. You will oversee the Concierge team, build relationships with Dubai nightlife and tourism venues, and continually enhance guest satisfaction through proactive service and expert city knowledge.

The role requires strong English communication, multitasking in a fast-paced hotel environment, and collaboration with Sales and F&B teams to maximize guest opportunities.

Qualifications

• College Degree in Business, Hospitality, or Related field preferred.
• Strong verbal and written communication skills in English.
• Ability to multitask, work in a fast paced environment and have a high level attention to detail.

Responsibilities

• Oversee the Concierge team and create an environment where guest service is paramount.
• Build and maintain relationships with Dubai restaurants, bars, clubs, theatres, music venues, etc.
• Ensure guest satisfaction by monitoring TripAdvisor and guest feedback; manage performance daily.
• Coordinate reporting for guest-related incidents, requests, and compliments.
• Be knowledgeable about Dubai city info, events, transport, openings, and hotel facilities.

Skills

Guest relations

Multitasking

Communication skills

Team leadership

Education

Hospitality degree

Tools

POS systems

Job description

Job Description

Oversee the Concierge team and create an environment where guest service is paramount Build and maintain relationships with Dubai restaurants bars clubs theatres music venues etc that may be used by our guests Consistently strive to increase guest satisfaction in relation to TripAdvisor and general guest feedback Manage the team s performance on a day-by-day basis and ownership of the team s performance in relation to guest satisfaction Promote in-house resources and outlets Facilitate the Concierge team to be knowledgeable with all relevant aspects of Dubai including City events transport new openings restaurant theatre recommendations sightseeing Ensure correct reporting procedures for any guest-related incident accident complaint request are in place Knowledge of all arrivals departures and ensure guest name used at all times Fully conversant with current hotel availability situation at any given time and also future availability Complete knowledge of all hotel features and services including Food amp Beverage outlets menu price range promotions and opening hours spa facilities opening hours etc Manage any specific business service requests printing faxing mobile computer hire etc with charge as appropriate no Business Service Centre on site Fully conversant with all hotel room types numbers layout locations rates Fully conversant with special packages short amp long-term promotions hotel outlets spa and pass on to Sales Department any possible leads which could develop into future business Form part of the fire team and assist in any emergencies which may arise Ensure all necessary supplies are available for Concierge in order to work efficiently and oversee ordering and completion of Purchase Orders in line with hotel policies and procedures College Degree in Business, Hospitality, or Related field preferred. Knowledge of the local city.One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel Enter and locate work related information using computers and/or point of sale systems Possess a gracious, friendly, and fun demeanor Ability to multitask, work in a fast paced environment and have a high level attention to detail Strong verbal and written communication skills in English Maintain positive and productive working relationships with other employees and departments Ability to work independently and to partner with others to promote an environment of teamwork