Head of Digital Banking & Customer Experience

Confidential Careers; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading financial institution is seeking a Head of Digital Products in Abu Dhabi. This role requires extensive experience in digital product management and leading cross-functional teams. The successful candidate will be responsible for developing and executing the digital product strategy to enhance customer banking experiences across mobile and web platforms. The ideal profile includes a strong understanding of regulatory compliance and product lifecycle management, along with a proven track record in delivering scalable digital solutions.

Qualifications

• 10–15+ years’ experience in digital product management or leadership in banking.
• Proven record managing cross-functional delivery teams.
• Familiar with FSRA or similar regulatory requirements.

Responsibilities

• Lead the strategy and roadmap for digital products.
• Ensure delivery of compliant digital banking capabilities.
• Monitor product performance and improve customer journeys.

Skills

Digital product management

Cross-functional leadership

Agile delivery practices

Customer experience optimisation

Education

Bachelor's degree in Business, Technology, Engineering, Finance

Postgraduate qualification (MBA)

Tools

Digital analytics tools

A/B testing tools

Job description

A leading financial institution is seeking a Head of Digital Products in Abu Dhabi. This role requires extensive experience in digital product management and leading cross-functional teams. The successful candidate will be responsible for developing and executing the digital product strategy to enhance customer banking experiences across mobile and web platforms. The ideal profile includes a strong understanding of regulatory compliance and product lifecycle management, along with a proven track record in delivering scalable digital solutions.