Head Hostess & Guest Experience Lead

Dorchester Collection; Dubai; On-site; AED 134,000 - 190,000; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast in

Off at bars and restaurants within all

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Company Accommodation

Company provided transportation to and

Uniform provided by the Company with 0

Job summary

Dorchester Collection in Dubai invites passionate hospitality professionals to join our restaurant operations as a leading hostess team member. You will guide reservations, greet guests warmly, and ensure flawless presentation by your team, driving guest satisfaction and consistent service quality.

Join a luxury hospitality family that values care, attention to detail, and collaboration across departments. This role offers development opportunities and a vibrant, guest-focused environment in our

Qualifications

• Languages listed for guest interactions and service involvement.
• Customer-facing communication skills preferred.
• Ability to present impeccably and maintain professional appearance.

Responsibilities

• You will take an integral part of the day-to-day operations of the restaurant to ensure our guests receive nothing but the best experience
• You will be in charge of leading the team of hostess managing and maximizing reservations liaising with regular guests and ensuring immaculate personal presentation of the team
• You will also be in charge of warmly greeting our guests escorting them to their tables farewelling at the end responding to guest enquiries by email or telephone by being well versed and holding a strong knowledge of the offerings in the outlet you are able to convert enquiries into reservations which will assist in the outlet achieving their targets
• Serving others is your passion you will be ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members
• You will also be in charge of ensuring the rest of the team is aware of upcoming reservations special events and guest chefs bartenders ensuring their knowledge is second to none and they are able to assist our guests in the best possible way and help with cross selling other outlets
• You are aware of revenue targets and ensuring these are achieved and exceeded simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses
• By taking part in a daily team briefing pre-service you ensure you and the rest of the team are well informed of the daily happenings around the hotel as well as the upcoming service
• During your daily routine you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture equipment floors fixtures and fittings
• Together with your team of hostesses you ensure the restaurant reservations are optimized to ensure well-controlled productivity optimal guest satisfaction and optimized revenue generation whilst cross selling other hotel outlets to existing guests
• You have great communication skills with a strong customer service ethic
• As a detail orientated and hands-on team player with strong interpersonal skills you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence

Skills

English

Arabic

Italian

French

Spanish

German

Job description

Dorchester Collection in Dubai invites passionate hospitality professionals to join our restaurant operations as a leading hostess team member. You will guide reservations, greet guests warmly, and ensure flawless presentation by your team, driving guest satisfaction and consistent service quality.

Join a luxury hospitality family that values care, attention to detail, and collaboration across departments. This role offers development opportunities and a vibrant, guest-focused environment in our