Head Hostess - High Society

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Development opportunities

Complimentary stays

Hotel discounts

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Company Accommodation

Company transportation to/from work

Uniform with laundry

Service Charge

Job summary

The Lana, Dubai - Dorchester Collection is seeking a Head Hostess for its High Society restaurant. You will lead the hostess team, manage reservations, greet guests, and ensure impeccable presentation and guest service.

The role sits within the Food & Beverage - Restaurant division of Dorchester Collection’s Dubai properties. Key responsibilities include driving guest satisfaction, coordinating with departments, and maintaining high standards of cleanliness and service while contributing to

Qualifications

• Strong guest service mindset and a passion for hospitality.
• Proven ability to lead a team of hostesses and manage reservations.
• Excellent communication and customer service skills.

Responsibilities

• Lead the hostess team to deliver exceptional guest experiences.
• Manage and optimize restaurant reservations and guest seating.
• Greet guests warmly and escort to tables, while handling inquiries by email or phone.

Skills

Guest service leadership

Team leadership

Communication skills

Multilingual (English primary)

Job description

Job Description:

Hotel

The Lana

Division & Department

Food & Beverage - Restaurant

Job Title

Head Hostess - High Society

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Head Hostess you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What You'll Get

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What You'll Do

• You will take an integral part of the day-to-day operations of the restaurant to ensure our guests receive nothing but the best experience.
• You will be in charge of leading the team of hostess, managing and maximizing reservations, liaising with regular guests and ensuring immaculate personal presentation of the team.
• You will also be in charge of warmly greeting our guests, escorting them to their tables, farewelling at the end, responding to guest enquiries by email or telephone, by being well versed and holding a strong knowledge of the offerings in the outlet, you are able to convert enquiries into reservations which will assist in the outlet achieving their targets
• Serving others is your passion, you will be ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members.
• You will also be in charge of ensuring the rest of the team is aware of upcoming reservations, special events and guest chefs/bartenders ensuring their knowledge is second to none and they are able to assist our guests in the best possible way and help with cross selling other outlets.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Head Hostess you’ll have the opportunity to bring these to life and continue to create our legacy.
• You are aware of revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.
• By taking part in a daily team briefing pre-service, you ensure you and the rest of the team are well informed of the daily happenings around the hotel as well as the upcoming service.
• During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.
• Together with your team of hostesses, you ensure the restaurant reservations are optimized to ensure well-controlled productivity, optimal guest satisfaction and optimized revenue generation whilst cross selling other hotel outlets to existing guests.

The items shared are the essence of a day in the life of a Head Hostess, but we’ll make sure you are provided with specifics on how we care for our hotel.

What You'll Bring

• You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.

Position location

Job Location

United Arab Emirates

Location

Dubai