Head Concierge - Luxury Guest Experience Leader

Yas Plaza Hotels by Aldar Hospitality; Abu Dhabi Emirate; On-site; AED 240,000 - 360,000; Full time

Job summary

Yas Plaza Hotels by Aldar Hospitality in Abu Dhabi seeks a dynamic Head Concierge to lead our concierge operations. You will create exceptional, personalized guest experiences, anticipate needs, and uphold the highest luxury standards.

You will lead a trained concierge team, collaborate with hotel departments, and manage VIP arrangements, reservations, transport, and local experiences while maintaining strict discretion and confidentiality.

Qualifications

• 3–5 years of experience in a similar Concierge leadership role within a five-star luxury hotel or resort.
• Proven experience leading and developing a Concierge or Guest Services team.
• Strong knowledge of Abu Dhabi and the UAE luxury dining, attractions, and experiences.
• Experience handling VIP/VVIP guests and complex requests.
• Excellent English communication; additional languages are a plus.
• Strong interpersonal, organizational, and problem-solving skills.
• Confident, charismatic, and professional demeanor with impeccable grooming.

Responsibilities

• Oversee daily operations of the Concierge, Bell Desk, Doorman, and guest services.
• Lead, coach, and develop the Concierge team to deliver exceptional service standards.
• Ensure personalized and seamless guest experiences from pre-arrival to departure.
• Anticipate and fulfill guest requests, including VIP and VVIP arrangements.
• Assist with restaurant reservations, transportation, tours, events, and local experiences.
• Maintain strong knowledge of Abu Dhabi’s attractions, dining, entertainment, and luxury services.
• Build relationships with external partners and service providers.
• Coordinate with other departments to ensure seamless guest service.
• Handle guest concerns and complaints professionally and promptly.
• Conduct daily briefings, manage rosters, and monitor team performance.
• Ensure compliance with SOPs, service standards, and safety requirements.
• Identify opportunities to enhance guest satisfaction and departmental efficiency.
• Maintain strict confidentiality of guest information.

Skills

Concierge leadership

Guest services

English communication

VIP handling

Problem solving

Organization

Attention to detail

Commercial awareness

Opera PMS

Tools

Opera PMS

Job description

Yas Plaza Hotels by Aldar Hospitality in Abu Dhabi seeks a dynamic Head Concierge to lead our concierge operations. You will create exceptional, personalized guest experiences, anticipate needs, and uphold the highest luxury standards.

You will lead a trained concierge team, collaborate with hotel departments, and manage VIP arrangements, reservations, transport, and local experiences while maintaining strict discretion and confidentiality.