Lead Concierge Supervisor - Guest Experience and Sales

Hilton; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

Hilton in Abu Dhabi is seeking an Assistant Chief Concierge to supervise the Concierge Team and enhance guest experiences. You'll set departmental goals, manage operations, and ensure exceptional service from the team.

The ideal candidate holds a degree in Hotel Management and possesses strong leadership skills along with previous supervisory experience. Join us to be part of a brand committed to guest satisfaction in a vibrant location.

Qualifications

• Previous experience as a Concierge Supervisor or Head Concierge is advantageous.
• Must have Front Office supervisory experience in the hotel, leisure, or retail sector.
• Strong commercial awareness and the ability to drive sales.

Responsibilities

• Supervise daily Concierge operations.
• Set departmental objectives, work schedules, and budgets.
• Ensure Team Members have up-to-date knowledge of hotel services.
• Maximise sales revenues through up-selling.

Skills

Leadership skills

Interpersonal skills

Communication skills

Sales capabilities

Guest service

Education

Degree or diploma in Hotel Management

Job description

Hilton in Abu Dhabi is seeking an Assistant Chief Concierge to supervise the Concierge Team and enhance guest experiences. You'll set departmental goals, manage operations, and ensure exceptional service from the team.

The ideal candidate holds a degree in Hotel Management and possesses strong leadership skills along with previous supervisory experience. Join us to be part of a brand committed to guest satisfaction in a vibrant location.