Head Concierge & Guest Experience Lead

Minor International; Ras Al Khaimah; On-site; AED 89,280 - 133,920; Full time

Job summary

A leading hotel management company in Ras Al Khaimah is seeking a dynamic Concierge Manager to supervise and direct concierge services. Responsibilities include overseeing concierge operations, managing staff, ensuring exceptional guest relations, and implementing departmental standards. The ideal candidate must have a minimum of 2 years of management experience in a luxury hotel, excellent communication skills in English, and the ability to work flexible hours. Join our team to foster a guest-centric experience in a prestigious environment.

Qualifications

• Minimum 2 years at a management level in a luxury hotel.
• Good computer skills.
• Knowledge of local and foreign languages is an advantage.
• Able to work a flexible schedule including weekends and holidays.

Responsibilities

• Supervises and directs Concierge Bell Desk activities.
• Provides information about hotel services and local attractions.
• Ensures orderly lobby and prepares efficient schedules.
• Handles guest problems in absence of management.
• Implement departmental standards and training.
• Conducts performance appraisals and training needs analysis.
• Ensures guest requests are fulfilled courteously.

Skills

Concierge skills

Front Office skills

Communication skills in English

Guest relations skills

Tools

Property management system skills

Job description

A leading hotel management company in Ras Al Khaimah is seeking a dynamic Concierge Manager to supervise and direct concierge services. Responsibilities include overseeing concierge operations, managing staff, ensuring exceptional guest relations, and implementing departmental standards. The ideal candidate must have a minimum of 2 years of management experience in a luxury hotel, excellent communication skills in English, and the ability to work flexible hours. Join our team to foster a guest-centric experience in a prestigious environment.