Concierge

Salayel Hospitality; Abu Dhabi; On-site; AED 60,000 - 110,000; Full time

Job summary

A luxury hospitality organization in Abu Dhabi is looking for a Concierge to deliver exceptional guest services. The ideal candidate will have 2–4 years of experience in luxury hotels, excellent knowledge of Abu Dhabi, and strong communication skills. Responsibilities include assisting with reservations, coordinating transportation, and ensuring guest confidentiality. A high level of discretion and attention to detail are essential for this role in providing seamless guest experiences.

Qualifications

• Minimum 2–4 years’ experience as Concierge or Guest Relations in luxury hospitality.
• Experience with VIP/high-profile guests preferred.
• Excellent knowledge of Abu Dhabi city and attractions.
• Excellent knowledge of Abu Dhabi attractions and lifestyle services.
• Professional appearance and grooming; high discretion and confidentiality.
• Proficient in MS Office and hotel PMS systems.

Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Provide assistance with dining reservations and transportation.
• Handle guest inquiries and special requests efficiently.
• Arrange appointments, wellness activities, and external services as requested.
• Maintain up-to-date knowledge of Abu Dhabi attractions, restaurants, and events.
• Handle guest inquiries, special requests, and complaints discreetly.
• Ensure confidentiality and privacy of all guest information.
• Coordinate with Front Office, Housekeeping, F&B, and Security teams.
• Manage courier services, parcel handling, and guest deliveries.
• Assist with VIP room preparations and special occasion arrangements.
• Maintain guest preferences and service follow-ups.
• Ensure compliance with company standards, safety policies, and service protocols.

Skills

Strong communication skills in English

Attention to detail

Exceptional guest service mindset

Strong organizational skills

Discretion and confidentiality

Emotional intelligence

Problem-solving ability

Tools

MS Office

Hotel PMS systems

Job description

Job Purpose

The Concierge is responsible for delivering exceptional, personalized guest services within a luxury hospitality environment. The role ensures seamless guest experiences by assisting with reservations, transportation, special requests, and tailored arrangements while maintaining the highest level of discretion and confidentiality for VVIP and high-profile guests.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival
• Provide personalized assistance with dining reservations, transportation, and local arrangements
• Coordinate airport transfers, limousine bookings, and private transportation
• Arrange appointments, wellness activities, and external services as requested
• Maintain up-to-date knowledge of Abu Dhabi attractions, restaurants, and events
• Handle guest inquiries, special requests, and complaints efficiently and discreetly
• Ensure confidentiality and privacy of all guest information at all times
• Coordinate closely with Front Office, Housekeeping, F&B, and Security teams
• Manage courier services, parcel handling, and guest deliveries
• Assist with VIP room preparations and special occasion arrangements
• Maintain accurate records of guest preferences and service follow-ups
• Ensure compliance with company standards, safety policies, and service protocols

Candidate Requirements

• Minimum 2–4 years’ experience as Concierge or Guest Relations in luxury hotel or premium hospitality environment
• Experience handling VIP / high-profile guests preferred
• Strong communication skills in English (additional languages are an advantage)
• Excellent knowledge of Abu Dhabi city, attractions, and lifestyle services
• Professional appearance and grooming standards
• High level of discretion, confidentiality, and cultural sensitivity
• Strong organizational and multitasking skills
• Proficiency in MS Office and hotel PMS systems

Competencies

• Exceptional guest service mindset
• Attention to detail
• Problem-solving ability
• Emotional intelligence and composure
• Professional etiquette and diplomacy