Head Concierge: Luxury Guest Experience Leader

Yas Plaza Hotels by Aldar Hospitality; Abu Dhabi; On-site; AED 301,000 - 469,000; Full time

Job summary

Yas Plaza Hotels by Aldar Hospitality seeks a dynamic Head Concierge to lead our Concierge operation and deliver exceptional, personalized guest experiences on Yas Island in Abu Dhabi.

You will mentor the Concierge team, coordinate with hotel departments and external partners, anticipate guest needs, and ensure top luxury service at all times.

Fluent English is essential; additional languages, strong leadership, and knowledge of Abu Dhabi attractions help you excel in this five‑star environment.

Qualifications

• 3–5 years in a similar Concierge leadership role within a luxury hotel or resort.

Responsibilities

• Oversee Concierge, Bell Desk, Doorman and guest services operations.
• Lead, coach and develop the Concierge team to deliver exceptional service.
• Ensure personalized guest experiences from pre-arrival to departure.
• Anticipate and fulfill guest requests, including VIP and VVIP arrangements.
• Coordinate with restaurants, transport, tours, events and local experiences.
• Maintain knowledge of Abu Dhabi’s attractions and luxury services.
• Build relationships with external partners and service providers.
• Coordinate across departments for seamless guest service.
• Handle guest concerns and complaints professionally.
• Conduct daily briefings, manage rosters and monitor performance.
• Ensure SOPs, service standards and safety compliance.

Skills

Concierge Leadership

VIP Handling

Guest Services

Local Knowledge

Staff Development

Communication (English)

Opera PMS

Tools

Opera PMS

Job description

Yas Plaza Hotels by Aldar Hospitality seeks a dynamic Head Concierge to lead our Concierge operation and deliver exceptional, personalized guest experiences on Yas Island in Abu Dhabi.

You will mentor the Concierge team, coordinate with hotel departments and external partners, anticipate guest needs, and ensure top luxury service at all times.

Fluent English is essential; additional languages, strong leadership, and knowledge of Abu Dhabi attractions help you excel in this five‑star environment.