Senior Concierge Lead, Luxury Resort Experience

InterContinental Hotels Group; United Arab Emirates; On-site; AED 150,000 - 230,000; Full time

Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a Chief Concierge to lead the full concierge operation and deliver warm, personalised service. You will build strong guest relationships, anticipate needs, and act as the local knowledge source for dining, attractions, and transport in a luxury resort setting.

Your role involves coordinating VIP arrivals, managing complex requests, and driving continuous service improvements while collaborating with Front Office and other

Qualifications

• Strong communication, leadership, and guest service skills.
• Solid experience in concierge or guest services within a hotel or resort environment.
• Previous supervisory or leadership experience in a concierge setting.
• Hands-on leadership style with ability to coach and motivate a team.
• Strong local knowledge or ability to build it quickly and accurately.
• Ability to stay calm, organised, and professional under pressure.
• Flexibility to work shifts, including weekends and holidays.
• Fluent in English; additional languages are an advantage.
• High school qualification or equivalent; hospitality education is a plus.

Responsibilities

• Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners.
• Deliver consistently warm, professional, and highly personalised service to all guests.
• Build strong guest relationships and anticipate needs before they are requested.
• Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation.
• Coordinate and oversee VIP arrivals, group movements, and complex guest requests.
• Handle guest concerns calmly, using feedback to drive service improvements.
• Work closely with Front Office and other departments to ensure seamless guest journeys.
• Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas.
• Lead by example as a brand ambassador and actively promote hotel services and experiences.

Skills

Guest service

Leadership

Concierge experience

Team supervision

Education

High school diploma

Job description

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a Chief Concierge to lead the full concierge operation and deliver warm, personalised service. You will build strong guest relationships, anticipate needs, and act as the local knowledge source for dining, attractions, and transport in a luxury resort setting.

Your role involves coordinating VIP arrivals, managing complex requests, and driving continuous service improvements while collaborating with Front Office and other