Head Concierge

Yas Plaza Hotels by Aldar Hospitality; Abu Dhabi; On-site; AED 301,000 - 469,000; Full time

Job summary

Yas Plaza Hotels by Aldar Hospitality seeks a dynamic Head Concierge to lead our Concierge operation and deliver exceptional, personalized guest experiences on Yas Island in Abu Dhabi.

You will mentor the Concierge team, coordinate with hotel departments and external partners, anticipate guest needs, and ensure top luxury service at all times.

Fluent English is essential; additional languages, strong leadership, and knowledge of Abu Dhabi attractions help you excel in this five‑star environment.

Qualifications

• 3–5 years in a similar Concierge leadership role within a luxury hotel or resort.

Responsibilities

• Oversee Concierge, Bell Desk, Doorman and guest services operations.
• Lead, coach and develop the Concierge team to deliver exceptional service.
• Ensure personalized guest experiences from pre-arrival to departure.
• Anticipate and fulfill guest requests, including VIP and VVIP arrangements.
• Coordinate with restaurants, transport, tours, events and local experiences.
• Maintain knowledge of Abu Dhabi’s attractions and luxury services.
• Build relationships with external partners and service providers.
• Coordinate across departments for seamless guest service.
• Handle guest concerns and complaints professionally.
• Conduct daily briefings, manage rosters and monitor performance.
• Ensure SOPs, service standards and safety compliance.

Skills

Concierge Leadership

VIP Handling

Guest Services

Local Knowledge

Staff Development

Communication (English)

Opera PMS

Tools

Opera PMS

Job description

Yas Plaza Hotels by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.

About the Job

We are looking for a dynamic, polished, and guest-focused Head Concierge to lead our Concierge operation. The successful candidate will be responsible for creating exceptional and personalized guest experiences, anticipating guest needs, and ensuring the highest standards of luxury service are consistently delivered.

The Head Concierge will lead and develop the Concierge team while maintaining strong relationships with guests, hotel departments, and external partners. The role requires excellent local knowledge, strong leadership skills, discretion, and a genuine passion for delivering memorable experiences. These responsibilities are consistent with current luxury-hotel Head Concierge roles, which emphasize anticipatory service, VIP handling, team leadership, local expertise, and cross-department coordination.

Key Responsibilities

• Oversee daily operations of the Concierge, Bell Desk, Doorman, and guest services.
• Lead, coach, and develop the Concierge team to deliver exceptional service standards.
• Ensure personalized and seamless guest experiences from pre-arrival to departure.
• Anticipate and fulfill guest requests, including VIP and VVIP arrangements.
• Assist with restaurant reservations, transportation, tours, events, and local experiences.
• Maintain strong knowledge of Abu Dhabi’s attractions, dining, entertainment, and luxury services.
• Build strong relationships with external partners and service providers.
• Coordinate with other departments to ensure seamless guest service.
• Handle guest concerns and complaints professionally and promptly.
• Conduct daily briefings, manage rosters, and monitor team performance.
• Ensure compliance with hotel SOPs, service standards, and safety requirements.
• Identify opportunities to enhance guest satisfaction and departmental efficiency.
• Maintain strict confidentiality of guest information.

Candidate Profile

• Minimum 3–5 years of experience in a similar Concierge leadership role within a five-star luxury hotel or resort.
• Proven experience leading and developing a Concierge or Guest Services team.
• Strong knowledge of Abu Dhabi and the UAE, including luxury dining, attractions, entertainment, transportation, and local experiences.
• Experience handling VIP/VVIP guests and complex guest requests.
• Excellent verbal and written communication skills in English; additional languages are an advantage.
• Strong interpersonal, organizational, and problem-solving skills.
• Confident, charismatic, and approachable personality with impeccable grooming and professional etiquette.
• Excellent attention to detail and ability to multitask in a fast-paced environment.
• Strong commercial awareness with the ability to identify opportunities to enhance guest value.
• Proficiency in hotel systems and MS Office; knowledge of Opera PMS is an advantage.
• UAE driving license is an advantage.

Shape Your Career with Yas Plaza Hotels by Aldar Hospitality

At Yas Plaza Hotels, every team member plays a crucial role in orchestrating an unparalleled guest experience. Set against the dynamic backdrop of Abu Dhabi, you will immerse yourself in an environment where innovation meets elegance, and every day offers the chance to contribute to the legacy of hospitality . Working with us means joining a culture of excellence, where your passion for hospitality creates unforgettable experiences and sets the benchmark for the future of refined living

Equal Opportunity Statement

Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.